IT Services & Operations Specialist

Description

About Us:

LayerZero Power Systems is a leading provider of high-reliability power distribution solutions, specializing in the design and manufacturing of mission-critical power infrastructure for AI processing, data centers, industrial facilities, and enterprise environments. With a commitment to reliability, innovation, and safety, LayerZero ensures maximum power reliability for organizations with the highest operational standards.

Founded in 2001, LayerZero has been at the forefront of developing safe, ultra-reliable, and highly connected power distribution systems designed to maximize uptime in mission-critical environments. Our product lineup includes Static Transfer Switches (eSTS), Power Distribution Units (ePODs), and Remote Power Panels (eRPPs)—all designed to provide safe and reliable power distribution. As one of Ohio’s fastest-growing companies, LayerZero remains a trusted leader in mission-critical power solutions, setting the industry standard for safety and reliability worldwide.

Job Overview

We are seeking a detail-oriented, technically skilled Managed Services Technician to join our IT team. This role is ideal for someone with a strong background in desktop and network support, systems troubleshooting, and end-user training. The ideal candidate will be passionate about resolving technical issues efficiently and improving IT systems and procedures in a dynamic managed services environment. The position requires a college-level candidate who is looking for a clear path to management and can manage day-to-day IT operations, increase security, and document processes, with the ultimate goal of working their way up to an IT department Manager position.

Requirements

Technical Support & Troubleshooting

• Provide responsive Level I/II support for end-users by troubleshooting hardware, software, and network issues.
• Resolve infrastructure issues, including connectivity problems and mechanical failures.
• Perform root cause analysis of recurring problems and implement preventive measures.

Help Desk & Remote Assistance

• Respond to service requests via the help desk ticketing system and resolve or escalate as needed.
• Deliver remote desktop support using tools such as RDP.
• Maintain detailed records of support interactions and resolutions.

Systems Administration

• Configure and deploy software applications and operating systems for desktops and laptops.
• Manage user accounts in Active Directory (create, modify, delete, reset passwords).
• Assist in system upgrades, security patches, and software deployments.

Network & Infrastructure Support

• Assist with network setup and maintenance, including routers, switches, and firewalls.
• Support backup solutions and execute regular data backup and recovery tasks.
• Participate in disaster recovery planning and testing.

Operational Efficiency

• Create and maintain IT documentation such as SOPs and FAQs for common tasks.
• Track and manage IT asset inventory, including hardware issuance and returns.
• Collaborate with third-party vendors on equipment repairs and warranty claims.

Client & Internal Communication

• Clearly explain technical issues and solutions to non-technical users.
• Maintain PCI compliance and security protocols for client systems.
• Work directly with clients and vendors to manage escalated technical issues.

Qualifications & Skills:

• 3+ years of relevant experience in IT support or managed services.
• Strong working knowledge of:
  • Active Directory and user management, Network protocols and troubleshooting (Cisco/Ubiquiti routers/switches)
  • Windows OS and third-party software applications
  • IT  ticketing systems and remote desktop tools (RDP)
• Experience with:
  • VoIP systems
  • VMWare environments
  • Cybersecurity tools (Gapps, antivirus, firewalls) 
• Excellent written and verbal communication skills.
• Proven ability to manage multiple tasks and prioritize effectively.

Preferred Skills

• Experience supporting educational or multi-site environments.
• Familiarity  with cybersecurity compliance frameworks
• Experience writing SOPs and maintaining technical documentation.

Education: 

• Bachelor's degree, technical certifications are a plus.
• US Citizenship or Permanent Resident Alien status

What We Offer:

• Competitive salary 
• Performance-based incentives
• 100% company-paid benefits package, including medical, dental, and vision coverage
• 401 (k) with company match
• Paid time off/Holiday pay
• A positive and collaborative work environment.

Why Join LayerZero?

• Impactful Role: Take ownership of content strategy for one of Ohio’s fastest-growing companies, shaping how technical information is structured and communicated in the mission-critical power industry.  
• Technical Focus: Work with highly specialized power distribution products that support AI processing, data centers, and industrial facilities.  
• Collaborative Culture: Join a team of engineering, marketing, and technical experts in a dynamic B2B environment.  Your work will directly impact how customers engage with our products.
• Growth-Oriented Approach: Drive organic digital engagement through strategic content management rather than traditional advertising.
• Great Work Environment: Be part of a company that values innovation, collaboration, and professional growth, offering a rewarding workplace where motivated individuals excel.  

Join LayerZero Power Systems If you are a tech-savvy problem solver who thrives in fast-paced environments and enjoys supporting end-users and business systems alike, we encourage you to apply for this position.

LayerZero will provide equal employment opportunity without regard to race, color, religion, sex, age, national origin, disability, marital status, ancestry, or status as a veteran, as defined and required by law. This policy applies to all areas of employment, including recruitment, hiring, training and development, promotion, transfer, termination, layoff, compensation, benefits, social and recreational programs, and all other conditions and privileges of employment in accordance with applicable national, state, and local laws (i.e. Civil Rights Act, Human Rights Act, European Convention on Human Rights).