Team Lead - Lead Gen. Team (Remote, Night Shift)

As a Team Leader, you will play a critical role in growing the Appointment Setting Team through strong leadership, excellence, and motivation. You will inspire and guide team members, fostering a supportive environment for continuous learning and open communication. By driving initiatives, identifying best practices, and leveraging data, you will ensure exceptional outcomes, outstanding results, and a high-performance culture that benefits both the team and the company.

Your responsibilities include: 

• Ensuring that the team reaches their target, including doing calls if needed as well as monitoring individual performances on assigned shift
• Supervising day-to-day activities of the team, setting weekly targets, and working with team members to eliminate speed and/or delivery blockers
• Reviewing the quality of calls between our team and customers, providing feedback, and identifying areas for improvement
• Driving efforts to create the best possible customer experience while driving sales growth
• Coaching team members and providing feedback as needed
• Analyzing performance data and looking for ways to continually optimize and improve
• Implementing continuous improvement initiatives and monitoring their results
• Leading team events, including weekly planning and review, as well as ad hoc meetings
• Working with the business to regularly update the company’s voice lead gen goals based on capacity as well as evolving business needs
• Reporting on team progress, identifying areas for optimization and improvement
• Participating in recruiting and relevant HR activities (performance review, giving performance callouts, and others)

Requirements

• At least 3 years of experience in appointment setting/sales, at least 1 year of successful leadership experience required
• Proven track record of achieving and exceeding sales targets and improving team performance
• Familiarity with appointment setting and sales software (Salesforce experience is a plus)
• Advanced skills in MS Excel

We’re looking for someone who is:

• Proactive, adaptable, and open to change, embracing new approaches for continuous improvement.
• Highly professional and collaborative, fostering a positive and productive team environment.
• An excellent communicator with strong interpersonal skills, ensuring clarity and alignment.
• Skilled in coaching and training, empowering team members to grow and succeed.
• Motivational and inspiring, driving the team toward achieving outstanding results.
• Dedicated and driven, willing to go the extra mile to reach goals.

At LegalMatch Philippines, we offer a dynamic and innovative environment where you can grow and make a real impact in legal tech. Join our team, collaborate with passionate individuals, and take the next step in your career. Apply today!