Your role at Exness:

We are seeking a Machine Learning Engineer to join our cross-functional team building cutting-edge AI solutions for customer support. You will configure and develop GenAI applications using modern frameworks, bringing ML expertise to create intelligent systems that serve millions of customer interactions monthly.

You will:

Design and implement GenAI solutions from business analysis to A/B testing in production, solving real customer problems
Develop new GenAI applications and enhance our existing chatbot (1M+ monthly requests) and upcoming support agent copilot.
Collaborate with stakeholders across all levels - from senior management to support specialists - to achieve business goals.
Configure LLM applications using LangChain/LangGraph frameworks with a focus on quality and scalability
Build intelligent algorithms for copilot timing optimisation using time series analysis to determine optimal moments for suggestions.
Use genetic algorithms to identify the best solutions.
Create recommendation systems for personalised support suggestions based on agent behaviour and customer context.
Evaluate and optimise chatbot performance using statistical methods and ML metrics.
Stay current with GenAI trends and best practices to continually improve our solutions.

What makes you a great fit:

A Bachelor’s or Master’s degree in Computer Science, Machine Learning, or Artificial Intelligence
3+ years in ML/AI development with a strong statistical background
1+ year hands-on GenAI/LLM application development experience
Strong programming skills, proficiency in Python and ML libraries (NumPy, Pandas, Scikit-learn)
ML evaluation metrics and classification task assessment
Experience with LangChain or similar LLM frameworks
Understanding of transformer architectures and prompt engineering
Genetic algorithms or evolutionary optimisation experience
Predictive modelling and anomaly detection skills
Strong communication skills for diverse stakeholder interaction
Self-directed problem solver comfortable with ambiguity
Open to feedback and collaborative improvement

Advantages:

LangGraph experience for building agentic applications
Production experience with OpenAI, Claude, or similar APIs
Recommendation systems development (collaborative/content-based filtering)
Vector database implementation (PG-vector, Chroma, Weaviate)
Customer support or conversational AI domain knowledge
Experience with A/B testing and experiment design

What we offer along the way:

Competitive and attractive compensation
Extensive learning opportunities, such as professional training and certifications, soft skills development, free English courses, and trading workshops
Flight tickets to Cyprus, hotel or apartment accommodation for your first month, migration support, and legal help for you and your family
Health and life insurance for employees, spouses, and children, including vaccinations, tests, mental health care, and coverage for vision and dental care
Generous time off, including 21 days of annual leave and paid sick leave
Education allowance for your children’s school and kindergarten fees
Access to our very own sports club with dedicated coaches, free Sanctum Club memberships for you and your spouse, corporate SUPs, jet skis, etc.
A branded company car with a parking space near the office
Outstanding team-building experiences and Exness community gatherings

Your journey after applying:

First interview with Talent Acquisition Specialist (up to 45 minutes)
Short online English test (for non-native speakers)
Technical interview (1 hour)
Final interview (1 hour)
Team interview (1 hour)

Sounds like you? Apply.

Please note: We occasionally amend or withdraw Exness jobs and reserve the right to do so at any time, including prior to the advertised closing date. Before applying, you are advised to read our data protection policy. This policy describes the processing that may be associated with your personal data and informs you that your personal data may be transferred to Exness/Exness Group companies around the world. Exness Group and its approved recruitment consultants will never ask you for a fee to process or consider your application for a career with Exness. Anyone who demands such a fee is not an authorized Exness representative and you are strongly advised to refuse any such demand.

At Exness, we're an equal opportunity employer where every individual is valued. No matter your race, color, religion, sex, national origin, sexual orientation, gender identity or disability, we welcome you. As an international fintech company, we embrace the richness of our diverse team, respecting each individual and promoting gender equality for all genders in our workforce.