National Referral Navigator

Description

Are you an experienced behavioral health professional who is a compassionate team collaborator, puts people first, and shows care and concern for all? If you answered YES to any of these questions, then consider joining our Devereux Advanced Behavioral Health team!

Being a National Referral Navigator at Devereux has its Advantages!

This position is primarily focused on coordinating the referral process to support access to care for individuals and families served by the organization. We offer:

• ASCEND – the first career accelerator program exclusively designed to give – career guidance, one-on-one coaching, skills and financial assistance you need to reach your full potential. This program includes tuition coverage and student loan repayment, among other benefits!
• Competitive Pay
• 403(b) plan with employer match/contribution
• BENEFIT ELIGIBILITY AFTER 30 DAYS OF EMPLOYMENT (1st day of the 1st pay period after 30 days)
• A dynamic and supportive team environment
• Ongoing professional development and training opportunities

Duties include and are not limited to:

• Monitor national points of access to care and respond to all incoming activity – inquiries and referral leads
• Ensure documentation of all inquiry/referral interactions, including referral entry and referral/admissions tracking reports on an ongoing basis.
• Referral coordination – initiate referral entry, review, distribution for center review, provide support navigating the Devereux continuum of care
• Internal/external support for centers with referral response, data entry and initiation of the referral review process
• Coordinate implementation and maintenance of data systems managing referral/admissions records, such as the EHR (MyAvatar) and CRM functions, network directories and customer databases.
• Customer relations support for referral sources to access care at Devereux
• Develop inventory of conferences and sponsorship opportunities
• Develop guidelines for all levels of staff to represent Devereux at events, such as exhibit booths, information sessions, etc.
• Maintain organization profile and support access to care in published materials and directories
• Documents referrals timely and monitor systems for data integrity

Qualifications

Qualifications

• Bachelors degree, preferred in human services field.
• Minimum 1-2 years of healthcare, social services, or related experience.
• Experience interacting in a healthcare or social services environment, experience with referral coordination, medical record and data management, effectively communicating in verbal and written format with a customer-friendly approach, maintenance of data collection and analysis and implementing systematic process to ensure fluid workflow and responsive support.
• Experience interacting with people from diverse backgrounds and a compassionate understanding of information shared via the referral process, to include understanding of best practices related to privacy, confidentiality, trauma informed care, etc.
• Electronic medical record experience and/or proficiency with technological tools such as MSOffice, Word, Excel, etc. desired.
• Excellent writing skills are required, especially the ability to tailor messaging to varying audiences, such as parent/guardian, funder/agency partner, and education and healthcare professionals Experience with creating compelling systems for data management. Strong verbal, presentation and proof-reading skills.
• Ability to handle multiple projects and tasks from a variety of staff and demonstrate initiative in a fast-paced environment.

Devereux has a zero-tolerance policy for abuse and maintains policies and procedures to systematically reduce the risk of abuse to occur in our organization. Devereux fosters a culture of reporting abuse, and will cooperate with the authorities to the fullest extent possible.