Business Operation Associate

Company Description

About Grab and Our Workplace

Grab is Southeast Asia's leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, we've got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility.

Job Description

Get to Know the Team

Join the Commercial Team at Grab - a dynamic team shaping the future within Grab that helps to simplify business transportation, corporate food & package deliveries and related services for companies across Southeast Asia.

Get to Know the Role

The Business Operations Associate is a key role within the Sales Operations team, responsible for managing operational inquiries and ensuring compliance. You will focus on maintaining operational efficiency, resolving inquiries, and educating stakeholders to enhance processes and knowledge. You will contribute to significant operational savings and supports the productivity of Key Account Managers, ultimately enabling business growth and profitability. You will report to the Manager, and you will work on-site in our Jakarta office.

The Critical Tasks You Will Perform

• Manage and resolve Merchant operations inquiries efficiently.
• Ensure high standards of operational hygiene and compliance to mitigate risks.
• Streamline processes to reduce bottlenecks and improve inquiry resolutions.
• Educate and enable enterprise stakeholders to enhance organizational knowledge.
• Drive strategic initiatives and projects to deliver operational savings and contribute to profitability.
• Support sales productivity and drive sales enablement activities essential for organizational growth.

Qualifications

What Essential Skills You Will Need

• Operational Knowledge: Expertise in compliance and audit processes.
• Problem-Solving Skills: Ability to streamline inquiry management and resolve bottlenecks effectively.
• Process Education Skills: Capable of enabling stakeholders through education and knowledge-sharing.
• Strategic Thinking: Proven ability to contribute to strategic initiatives that drive operational savings and profitability.
• Sales Enablement: Understanding of sales operations and the ability to support sales productivity and strategic sales initiatives.
• Proficient in using Google Workspace or Microsoft Office tools, including Sheets, Docs, and Slides

Additional Information

Life at Grab

We care about your well-being at Grab, here are some of the global benefits we offer:

• We have your back with Term Life Insurance and comprehensive Medical Insurance.
• With GrabFlex, create a benefits package that suits your needs and aspirations.
• Celebrate moments that matter in life with loved ones through Parental and Birthday leave, and give back to your communities through Love-all-Serve-all (LASA) volunteering leave
• We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through life's challenges.
• Balancing personal commitments and life's demands are made easier with our FlexWork arrangements such as differentiated hours

What We Stand For At Grab

We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique.