Customer Support Manager

Company Description

About Us

At Every Word Code, we believe in the power of language to inspire, inform, and innovate. We are a forward-thinking communication solutions firm that blends strategy, creativity, and precision to support clients across diverse industries. Our team is passionate about building impactful narratives, shaping clear internal and external communication, and helping businesses connect meaningfully with their audiences. Join us and be part of a company where every word truly counts.

Job Description

Job Description

We are looking for a dedicated and proactive Customer Support Manager to lead our support team and ensure exceptional client experiences. In this role, you will be responsible for overseeing customer interactions, resolving escalations, and improving service processes to maintain high satisfaction rates.

Responsibilities

• Lead, mentor, and develop the customer support team

• Monitor support channels and ensure timely and effective responses

• Handle escalated customer issues and complaints professionally

• Identify trends in customer feedback and develop action plans for improvement

• Implement and refine support policies, procedures, and KPIs

• Collaborate with product, engineering, and sales teams to ensure customer needs are addressed

• Conduct regular performance reviews and training sessions

• Prepare reports on customer satisfaction, team performance, and support metrics

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• 3+ years of experience in customer service management or similar role

• Strong leadership and interpersonal skills

• Excellent problem-solving and conflict-resolution abilities

• Proficient in customer support tools and CRM systems

• Exceptional verbal and written communication skills

• Ability to work independently and manage multiple priorities

Additional Information

Benefits

• Competitive salary ($62,000 - $67,000 per year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Professional development and training opportunities

• Opportunities for career growth within the company

• Supportive and innovative work environment