Customer Service Officer

Company Description

About Us

At Every Word Code, we believe in the power of language to inspire, inform, and innovate. We are a forward-thinking communication solutions firm that blends strategy, creativity, and precision to support clients across diverse industries. Our team is passionate about building impactful narratives, shaping clear internal and external communication, and helping businesses connect meaningfully with their audiences. Join us and be part of a company where every word truly counts.

Job Description

Job Description

We are looking for a dedicated and professional Customer Service Officer to join our team in Birmingham, AL. In this role, you will be the first point of contact for our clients, providing prompt, courteous, and accurate assistance. The ideal candidate will have strong problem-solving skills, excellent communication abilities, and a genuine passion for helping others.

Responsibilities

• Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner

• Resolve product or service issues by clarifying the customer’s concerns and identifying the best solution

• Document all customer interactions and maintain accurate service records

• Escalate unresolved issues to appropriate departments while ensuring follow-up

• Maintain up-to-date knowledge of company products, services, and policies

• Identify opportunities to improve customer satisfaction and support processes

• Work closely with team members to achieve departmental performance goals

Qualifications

Qualifications

• High school diploma or equivalent; associate or bachelor’s degree preferred

• Minimum of 1 year of customer service or client support experience

• Strong verbal and written communication skills

• Ability to stay calm and professional in high-pressure situations

• Proficiency with customer service software, Microsoft Office, and CRM systems

• Strong organizational and time management skills

• Problem-solving mindset with attention to detail

Additional Information

Benefits

• Competitive salary ($52,000 - $60,000 per year)

• Health, dental, and vision insurance

• Paid time off and holidays

• Retirement plan options

• Ongoing training and professional development

• Opportunities for career growth and advancement

• Supportive and collaborative team environment