Account Representative

Company Description

About Us

At Messa Sync, we believe in the power of strategic communication and brand alignment. As a fast-growing firm based in Chicago, we specialize in crafting meaningful brand experiences that connect with audiences and elevate client visibility. We blend creativity, data, and innovation to build brand presence and drive customer engagement across diverse industries.

Job Description

Job Description

We are seeking a detail-oriented and proactive Account Representative to manage and grow client relationships. In this role, you will serve as the primary point of contact for assigned clients, ensuring their needs are met while identifying opportunities to expand services and improve satisfaction.

Responsibilities

• Serve as the main liaison between clients and internal departments.

• Maintain strong, long-term client relationships through regular check-ins and follow-ups.

• Understand client goals and align our services to meet their business objectives.

• Prepare and present reports, performance updates, and strategic recommendations.

• Resolve client issues efficiently and ensure overall satisfaction.

• Collaborate with internal teams to ensure service excellence.

• Identify opportunities for upselling or cross-selling additional services.

• Maintain accurate client records and documentation.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, Marketing, or a related field.

• 1+ year of experience in account management, customer service, or sales.

• Excellent communication and interpersonal skills.

• Strong organizational and problem-solving abilities.

• Ability to work independently and collaboratively in a fast-paced environment.

• Proficiency in Microsoft Office Suite and CRM tools.

Additional Information

Benefits

• Competitive salary ($59,000 - $65,000 annually)

• Professional development and growth opportunities

• Comprehensive health, dental, and vision insurance

• Paid time off and holidays

• Supportive and collaborative team environment

• On-site training and career coaching