Customer Support Assistant

Company Description

About Us

At Sphirea Plus, we are dedicated to cultivating innovative solutions and strategic growth for businesses across industries. Our mission is to build strong leaders who can guide organizations toward lasting success. With a strong emphasis on professional development and mentorship, Sphirea Plus provides a dynamic environment where ambitious individuals can thrive and make a meaningful impact. Join a company that believes in developing talent from within and shaping tomorrow’s leaders today.

Job Description

Job Description

We are looking for a Customer Support Assistant to join our team in Jersey City. This position involves assisting customers with inquiries, resolving issues efficiently, and ensuring a positive customer experience across all channels. The ideal candidate is detail-oriented, empathetic, and committed to delivering top-tier service.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems

• Resolve product or service issues promptly and professionally

• Maintain detailed records of customer interactions and transactions

• Escalate unresolved issues to appropriate departments

• Collaborate with team members to improve service processes and policies

• Follow communication procedures, guidelines, and policies

• Provide feedback on recurring customer concerns to help improve service quality

Qualifications

Qualifications

• High school diploma or equivalent (Associate's or Bachelor's degree preferred)

• 1+ years of experience in customer support or a related field

• Strong communication and problem-solving skills

• Proficiency in Microsoft Office and customer service software

• Ability to multitask, stay organized, and work under pressure

• Positive attitude and a team-oriented mindset

Additional Information

Benefits

• Competitive salary ($56,000 - $60,000 annually)

• Professional growth opportunities and internal advancement

• Comprehensive health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and inclusive work environment

• Ongoing training and development resources