Company Description

About Us

At Swift 7 Consultants, we specialize in providing strategic business solutions that drive measurable success. Our team is committed to delivering excellence in project execution, client service, and operational efficiency. We pride ourselves on fostering a culture of innovation, collaboration, and continuous improvement to help our clients thrive in a competitive market.

Job Description

Job Description

Swift 7 Consultants is seeking a dedicated and personable Customer Service Assistant to join our growing team. The successful candidate will play a key role in ensuring client satisfaction by providing prompt, friendly, and efficient support across multiple communication channels.

Responsibilities

Respond to client inquiries via phone, email, and live chat in a timely and professional manner
Maintain accurate client records and update customer databases
Assist in resolving product or service problems by clarifying issues and offering solutions
Provide administrative support to the customer service team and other departments
Coordinate follow-ups and ensure high levels of customer satisfaction
Identify recurring issues and suggest improvements to the service process
Support onboarding processes for new clients

Qualifications

Qualifications

High school diploma or equivalent (Associate’s or Bachelor’s degree preferred)
1+ years of experience in a customer service or administrative role
Strong written and verbal communication skills
Ability to multitask and remain calm under pressure
Proficiency in Microsoft Office and customer relationship management (CRM) tools
Excellent problem-solving and interpersonal skills
Detail-oriented and highly organized

Additional Information

Benefits

Competitive annual salary ($62,000 – $68,000)
Professional development and growth opportunities
Comprehensive health, dental, and vision insurance
Paid time off and company holidays
Collaborative work environment
401(k) plan with company match

Customer Service Assistant

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