Customer Support Intern

Company Description

About CyberArk:
CyberArk (NASDAQ: CYBR), is the global leader in Identity Security. Centered on privileged access management, CyberArk provides the most comprehensive security offering for any identity – human or machine – across business applications, distributed workforces, hybrid cloud workloads and throughout the DevOps lifecycle. The world’s leading organizations trust CyberArk to help secure their most critical assets. To learn more about CyberArk, visit our CyberArk blogs or follow us on X, LinkedIn or Facebook.

Job Description

CyberArk EPM Support Engineers provide front-line technical support for the company’s worldwide enterprise customers and partners.

As in intern, you will assist the Team in supporting the CyberArk product line Endpoint Privilege Management solutions and resolving the customer’s technical problems by interacting with them via web, phone, and email.

Responsibilities:

• Respond to customer inquiries and technical problems through web portal, live sessions, and telephone.
• Address customer business needs and technical issues through diligent research, reproduction, and troubleshooting while applying acquired knowledge.
• Document all technical inquiries. Develop and review content for knowledge sharing for both internal purposes and customer facing platforms.
• Work directly with other global EPM support colleagues, security services, sales, operations, and administration to ensure the long-term success of our customers and the company.
• Build internal environments to reproduce customer issues.
• Involvement in projects run by the Support leadership.

Special Opportunities:

Interns will have the opportunity to participate in services engagements, technical support sessions, and training whenever possible.  Each intern will be assigned a mentor from CyberArk’s EPM Support Team to provide feedback and context for the activities performed as part of the internship duties.

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Qualifications

• Student with at least 4 semesters remaining until Graduation.
  • Preferably major studies focused in Computer Science, Information System Security, etc. 
• Capable of and passionate about understanding the technical aspects of a complex system or new technologies.
• Strong technical troubleshooting and problem-solving skills.
• Excellent communication skills (English only, verbal and written) and a passion for providing world-class service.
• Thorough knowledge of Microsoft Windows operating system
• Knowledge of MacOS and Linux is a plus
• Knowledge of Salesforce is a plus.
• Experience of directly supporting enterprise-level customers is a plus.