AU Customer Service Representative

Company Description

Our Masterton office is part of Meridian Energy, the largest producer of renewable electricity in Aotearoa. Meridian provides Contact Centre services under a contract to Shell Energy (who owns Powershop Australia).   Here in Masterton we take the best parts of both a modern and unique workplace while harnessing Meridians great reputation allowing us to deliver an environment that has a strong purpose and a genuine care for our people. Meridian strives to deliver clean energy for a fairer and healthier world. 

Powershop offers something different. We put the power into the hands of our customers by building an online Shop for power that’s simple, rewarding and fun. The secret sauce is our Masterton Contact Centre (where you’ll be based) which mixes a fast-paced environment with a culture that thrives on productivity and good banter where customers are at the heart of everything we do, and they love us for it.   

We want all our people to be the best that they can be, so we make sure that there’s room for our crew to be exactly who they are. As a team, we recognise all the wins – no matter how big or small, personal or professional, that we smash them together and celebrate the success of each team member individually.   

This is a unique role where you’ll get the best of both worlds and get to work across two leading brands: Meridian and Powershop . And while we do things a little differently, our values and fundamental principles are very similar. You’ll learn the ins and outs of both brands, double the fun!! 

Job Description

Ngā pukenga kei a koe mō tenei tūranga | What you’ll bring

The success of Powershop is dependent on good people doing good and clever stuff. That’s where you fit in.  

We are looking for someone who is hard-working, reliable and passionate about customer service.   

Using your great phone manner and enthusiastic approach you will help our customers see the wisdom of making the switch to Powershop, understanding their bills, and utilizing our app and tools to make smarter choices about their electricity and gas usage, support when facing hardship or simply updating their information.  

The hours are to be on a roster that fits with all team members and meets the business needs, between 10am-9pm* We’ll even reward you for missing your daily dose of Shorty Street by paying an allowance in addition to your normal pay.   

We’re on the lookout for:

• Calm, confident phone manner   
• Ability to prioritise your ever-changing workload  
• Extraordinary accuracy and attention to detail and be able to think outside of the box.  
• A team player with a flexible approach and a willingness to learn.  
• Ability to identify mistakes (including your own), document and articulate issues, fix things and move on with the valuable lesson’s mistakes bring.  
• Preferably you’ll have some previous customer service experience, but this is not essential as we provide full training.  
• The ability to roll your sleeves up and get a good old fashioned days' work done.  
• Be a good human – We recognise that we're in it together through good times and bad and we treat each other as we would want to be treated. 

Ngā painga ki a mātou | What we can offer

We value work/life balance, so our WFH and flexible work options (where possible) make things easier for you and your whānau. We also offer:

• An attractive and competitive salary package that’s reviewed annually, performance-incentive plus discounts from a number of partnerships
• Enhanced leave provisions: three company paid days (over the holiday period), enhanced parental leave and options to buy up to 12 days’ additional leave
• Life, trauma and income protection insurance (which we hope you won’t need!)
• Enhanced KiwiSaver contributions
• Access to the Meridian employee share scheme
• Excellent learning and development opportunities, we want you to be the best version of yourself and will help you get there!
• Award winning wellbeing programme that provides support whenever and wherever you need it
• Employee discounts off your power with Meridian or Powershop, every bit counts
• A one-off $400 payment to support your work from home set-up (if needed)

Important Stuff to know - Our contact centre operates between 10.00am and 9.00pm Monday to Friday. This role is suited to candidates looking for a fulltime position and able to work on a rotational roster within those business hours (i.e., no set shifts)

If/when you are assigned, and work, an 8-hour shift that ceases at or after 7pm, one of the following evening payments will be payable to you (if claimed), in addition to your normal pay.  

          $6 gross per shift that ceases at 7pm 

          $13 gross per shift that ceases at 8pm 

          $20 gross per shift that ceases at or after 9pm

As your role is in a part of the business that serves the Australian market, you may be required to observe the public holidays of Australia instead of one or more NZ public holidays

You may have the ability to work from home a couple of days a week, following your initial training period.

You’ll be required to complete standard contact centre relevant online testing, which can be done from home.

All standard pre-employment checks will also be applicable.

Tono mai ināianei tonu | Apply now  

All in all, we pride ourselves on being a great place to work.  If you think you’re an awesome fit not only for this role but for Powershop, apply today and tell us why!

If you have any questions, please email careers@meridianenergy.co.nz and someone will get back to you.