Onboarding Specialist I (Pittsburgh, PA / Hybrid)

FreedomCare is a healthcare company that has been dedicated to revolutionizing the home care industry since 2016. We support our patients by ensuring they have the power to choose a caregiver who will care for them in the comfort of their own homes. Our mission spans coast to coast, supporting patients across the U.S.

We pride ourselves on our values which drive the level of care that we deliver to our patients:

• Here For You (An attitude of service, empathy, and availability)
• Own It (Drive and ownership)
• Do the Right Thing (High integrity)
• Be Positive (Great attitude and a can-do positive approach to challenges)

Join our team and make a positive impact on the lives of others! We are looking for an Onboarding Specialist I for our FreedomCare team in Pennsylvania. 

This is a hybrid role requiring travel to one of the following locations—Pittsburgh, PA; Philadelphia, PA; or Harrisburg, PA—two to three days per week.

Candidates applying must either currently hold Direct Care Worker (DCW) qualifications or be willing to obtain them. A valid driver's license and a reliable method of transportation are also required.

Position Overview:

The Onboarding Specialist will work closely with our Intake team. They are the first point-of-contact for our clients and their chosen caregivers. Once Intake assists them with the initial steps of the process and qualifies them for the program, they will begin working with an Onboarding Specialist. In this role, you will help them enroll in the Caregiver Support Program (CSP) and make sure they fully understand the program features and benefits. 

Responsibilities: 

• Work with patients' chosen caregivers to guide them in submitting all required work and I-9 documentation for Orientation
• Complete the Start-of-Care process with patients and caregivers
• Display empathy, actively listen, and clearly communicate with callers to ensure their needs are addressed and to foster a positive experience and relationship
• Schedule virtual orientations calls with patients to ensure a smooth transition of start of care
• Adhere to a revolving monthly client service and compliance standard
• Effectively input and update the case file and account data within our Salesforce CRM tool
• Manage your call dashboards and reporting to assist in managing assignments
• Caregiver employment verification letter
• Be prepared and willing to step into the role of a Direct Care Worker (DCW) with clients or patients on an emergency basis, as needed

Ideal Candidate Will Possess:

• 1+ year of previous experience in a fast-paced customer service role 
• Proven Exceptional Customer Service experience 
• Experience in high-volume inbound and outbound call environment 
• Strong customer focus and adaptability to different personality type 
• Ability to multitask, set priorities and manage time effectively 
• Build sustainable relationships and engage patients/caregivers by taking the extra mile in resolving any issues/concerns 
• Must have poise and patience when dealing with customers 
• Strong phone and verbal communication skills along with active listening skills; ability to comfortably resolve issues over the telephone 
• Attention to detail and data accuracy 
• Ability to meet and/or exceed weekly targets or metrics 
• Excellent communication (written and verbal) and organization skills 
• Effective time management, prioritization and multitasking skills 
• Proactive with a commitment to excellence in your work 
• Flexibility and openness as the role and responsibilities may change and or evolve as we grow! 
• Previous experience managing multiple schedules 
• Strong attention to detail, exceptional written and verbal skills, the ability to multitask

Nice to Haves: 

• Bilingual Spanish or other languages, desired.
• 2+ years of experience within the healthcare, hospital or homecare agency space 

Why work at FreedomCare?

We are here for you and committed to providing a best-in-class employee experience. We offer competitive compensation, medical benefits, retirement plans, wellness programs, fun company events and ongoing learning opportunities to grow your career.

This is a place where your voice matters, where we build great relationships, and your work has meaning and a tangible positive impact on others!

At FreedomCare, we celebrate diversity and are committed to creating an inclusive environment for all employees. We are an Equal Opportunity Employer and do not discriminate based upon race, religion, color, national origin, ancestry, age, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, status as a protected veteran, status as an individual with a disability, citizenship or immigration status, citizenship or immigration status, or other applicable legally protected characteristics.

#INDHV

At FreedomCare, base pay is one part of our total compensation package and is determined within a range. This provides our employees with the opportunity to professionally grow and develop within a role. The base pay range for this role is between $18.00 and $22.00 an hour at the commencement of your first year of employment. Compensation decisions are dependent upon a variety of factors which may include, but are not limited to: skill set, years of relevant experience, education, location, and licensure/certifications.

Compensation Range$18—$22 USD