Program Coordinator (CSA Coordinator)

The Rappahannock County Department of Social Services seeks an energetic and versatile team player, committed to working towards the best outcomes possible for youth and families to join our agency in the position of CSA Coordinator (state title: Program Coordinator)

Rappahannock County is a rural county in the northern region of Virginia with a population of approximately 7,400. The agency office is in the town of Washington, Virginia, approximately 120 miles northwest of Richmond and 65 miles southwest of Washington, DC.  The town is surrounded by the beautiful Blueridge Mountains and rolling farmlands.

As an agency, we believe in the power of the team, exercising creativity and commitment in meeting the needs of our clients and community, and growing our agency and ourselves. Work-Life harmony is an agency core value. 

The Program Coordinator position represents the full performance level for program coordination and is responsible for providing overall program management and coordination of the Rappahannock County Children’s Services Act (CSA) program to ensure that the agency meets federal, state and local compliance requirements in local CSA operations and related programs while protecting and advancing the best interests of community youth and their families.  Additional areas of responsibility for the position include coordination of the agency’s Christmas Angels program as well as other community outreach events and Resource Family recruitment/support. The Program Coordinator is distinguished from the Program Coordinator Supervisor by the latter’s responsibility for supervisory activities such as handling personnel issues and evaluating the work of others. 

Responsibilities include but are not limited to:

• Coordinate and facilitate Family Assessment Planning Team (FAPT) activities including meetings, related processes and documentation;
• Create and process Purchase of Service Orders and receive/process invoices for payment of services;
• Staff and support Community Policy & Management Team (CPMT) meetings;
• Ensure daily operations in areas of assignment comply with prescribed policy, procedures and operating standards, program regulations, or contractual requirements; 
• Review and analyze data information;
• Analyze processes, identify problems, and make recommendations for improvements in areas of assignment; 
• Assess community needs and lead/partner in the development of community resources for meeting those needs; 
• Coordinate audits and quality assurance reviews by state and other entities; 
• Complete corrective action plans/quality improvement plans as required; 
• Coordinate agency and community resources and programs; 
• Plan, organize and oversee the activities of volunteer personnel; 
• Work cooperatively with other employees, clients, agencies, and the public; 
• Make presentations to community groups, boards and commissions; and 

• Manage, organize, and direct special projects as assigned by the Director. 

   

Minimum Qualifications

• Bachelor's degree in a Human Services field or related area supplemented with work experience in the assigned program areas OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.

• Working knowledge of principles and practices of assigned human services programs; occupations and activities characteristic of assigned program services; program practices, techniques, and methods; project management processes and techniques; local service agencies and organizations and departmental programs and activities; program management and development; laws, regulations, policies and standards related to the program; program goals and objectives; program terminology, principles and methods utilizes in the program; and human behavior. 

• Skill in operating a computer to enter, retrieve or modify data, and in the use of word processing, spreadsheet, database, desktop publishing, e-mail, Internet, or other computer programs. 

• Demonstrated ability to communicate effectively both orally and in writing; gather and interpret data, reach logical conclusions and present findings and recommendations; assess program and staff needs; plan, coordinate and evaluate program activities; train, advise, direct and evaluate others on the program requirements; maintain effective working relationships with others; identify problems and needs and assess services in problem solving; interpret and apply regulations and procedures; conduct effective training; public speaking; interact professionally with a diverse group of people; produce meaningful, clear, and concise documents with the proper grammar and usage; organize and prepare statistical records; perform mathematical calculations; and read understand, and interpret program/technical reports and related materials. 

Preferred Qualifications

• Bachelor's degree in a Human Services field or related area supplemented with experience in working with at-risk youth or families.
• Experience in local CSA operations as a CSA Coordinator or supporting role, FAPT member, or other CSA operations participant and/or experience in a local department of social services in Virginia.
• Experience in utilizing data as part of performance assessment and program planning.
• Experience working directly with diverse groups of clients, co-workers and community agencies, in a criminal justice and/or human services setting.
• Experience working with families that have been impacted by substance abuse disorders and/or generational poverty.  
• Experience working with families to prevent out-of-home placements.

Special Requirements
Applicants will undergo a criminal history record check through the Central Criminal Records Exchange and a search of the Virginia Child Abuse Central Registry and may be subject to additional background checks including a DMV/driving record check, pre-employment drug screening, local agency checks, employment verification and references, verification of education (relevant to employment}, credit checks (relevant to employment), and other checks as determined necessary and appropriate to the position to be filled.

• All offers of employment are contingent upon satisfactory results of the required checks and screenings.
• Employee must be willing to work in community emergency shelter in the event of a natural disaster or emergency, or work during unscheduled office closures if needed.
• Employee must be able to telework if necessary.
   

Special Instructions to Applicants

Applications for this position must be submitted electronically through this website. Mailed, e-mailed, faxed, or hand delivered applications will not be accepted.  Applicants are encouraged to provide a complete relevant listing of work experience and qualifications in the applicable sections of application. Selection of candidates for interviews is based upon the information contained in the application package.