Service Backhaul Engineer

Description

Department: Service Delivery

Reports to: Backhaul Service Delivery Manager

Job Overview:

Backhaul Service Delivery has the responsibility of collecting, analyzing and actualizing information on telecommunication net.

Key Responsibilities:

Service Delivery

• Document network changes in a proprietary tool to map the customers backhaul infrastructure, links and services.
• Create deliverables, such as reports, to inform customers of issues in their backhaul network.
• Work closely with customers to ensure satisfaction with the services provided.
• Collaborate specifying and testing functionalities as well as reporting bugs in the proprietary tool.

Requirements

Knowledge, Skills And Abilities:

• Education: Bachelor’s degree Engineering, preferent Telecomunication.
• Knowledge of microwave technologies. Although knowledge in other areas such as SDH, DWDM, MPLS will be valued as well.
• Intermediate English level: must be capable of reading technical documentation and holding technical conversations in English.
• Experience working in the backhaul area of mobile operators will be valued.
• Customer Focus: Dedication to ensuring customer satisfaction.
• Analytical: Strong analytical and problem-solving skills.
• Communication: Excellent verbal and written communication skills.
• Technology: Proficient in using technology to enhance operational efficiency.
• PBI and excel