TDI - Insurance Specialist I

Do you have a passion for public state service and enjoy making a difference?  Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply today if you’re looking for a rewarding career in public state service. TDI regulates the insurance industry, administers the Texas workers’ compensation system, educates, and protects consumers. TDI is located at the Barbara Jordan Building at 1601 Congress Avenue in Austin, near the Texas Capitol. 

Benefits of working at TDI:

·        Flexible work schedules.

·        Work-life-balance.

·        96 hours of accrued vacation a year.

·        96 hours of accrued sick leave a year.

·        20+ holidays every year.

·        Career advancement opportunities.

·        Free parking.

·        401(k) and 457 Programs.

·        State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).

·        Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays other 50%).

·        Optional benefits like dental, vision, life insurance, and many more.

·        Qualified employer for the Federal Public Service Loan Forgiveness Program. 

Before you apply:

Learn about our selection process, our military employment preference, licensing, and credential requirements.

Insurance Specialist I (Insurance Specialist)

This position works out of the Austin office and performs entry-level review of licensee/applicant issues through navigation of agent licensing network database (SIRCON). Work involves reviewing and investigating licensee or applicant records for accuracy and completeness and determining compliance with the Texas Insurance Code, Texas Administrative Code, and adopted rules. Primary work involves fielding calls from agents, companies, third- party licensing entities, internal agency inquiries, and the public, covering multiple licensure types or lines of authority. Other duties as assigned include dissemination of licensee information both verbally and in written form. Works under close supervision with minimal latitude for the use of initiative and independent judgment

This position:

·        Answers incoming calls and analyzes/updates insurance licensing records within the agent licensing database (SIRCON) while processing routine agent licensing filings.

·        Furnish or produce forms such as applications, appointment forms, fingerprint forms, etc. and provide information with instructions and procedures for renewals, and letters of certifications for customers.

·        Consult with insurance agents and company representatives on licensure and application status, including direction and follow-up for licensee/applicant actions.

·        Provides cross training & backup support in areas of expert knowledge, including observation and job shadowing for continuous staff development.

·        May assist in processing and issuing filings.

·        Performs other duties as assigned.

This position requires: 

·        30 credit hours from an accredited college or university with major coursework in insurance or business administration experience.

·        6 months’ experience in technical insurance or in a field relative to assignment.

·        Regular work attendance.

Note: Education and experience relevant to position requirements may be substituted for one another on a year-for-year basis. 

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours.

Preferences for this position include:

·        Bilingual English and Spanish

·        Contact center customer service experience

This position requires demonstrated knowledge of:

·        A personal computer and Microsoft Word, Access and Excel.

·        Agent Licensing procedures, policies and processes.

·        Insurance principles and practices.

·        Laws and statutes regarding consumer protections, insurance policy requirements and prohibitions, underwriting principles, and licensing requirements.

This position requires demonstrated skill in:

·        Problem solving and critical thinking.

·        Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

·        Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

·        Agent Licensing procedures, policies and processes.

·        Insurance principles and practices.

·        Laws and statutes regarding consumer protections, insurance policy requirements and prohibitions, underwriting principles, and licensing requirements.

This position requires the demonstrated ability to:

·        Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

·        Maintain the confidentiality of sensitive information.

·        Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

·        Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

·        Work both independently and as a team player.

·        Comprehend and apply rules and statutes including the Texas Insurance Code, Texas Administrative Code and related laws.

·        Draft clear and concise letters.

·        Apply critical thinking to evaluate, analyze and interpret information.

·        Analyze correspondence and filings to extract pertinent information.

·        Represent the agency to licensees, consumers, insurance representatives, legislators and others in a professional and courteous manner.

·        Discern matters of a confidential nature.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments.

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

No Military Equivalents

Click or copy and paste the following link into your browser to access Military Crosswalk information:

Military Crosswalk for Occupational Category - Insurance

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.