TDI-Customer Service Rep II (Data Collection Representative)

Do you have a passion for public service and enjoy making a difference?  Don’t miss out on this opportunity. The Texas Department of Insurance (TDI) is hiring! Apply now if you’re looking for a rewarding career in public service. We regulate the insurance industry, administer the Texas workers’ compensation system, and educate and protect consumers.

You’ll love the benefits of working at TDI:

·       Flexible work schedules.

·       Work-life-balance.

·       96 hours of accrued vacation a year.

·       96 hours of accrued sick leave a year.

·       20+ holidays every year.

·       Career advancement opportunities.

·       Free parking.

·       401(K) and 457 Programs.

·       State of Texas retirement plan with a lifetime annuity through the Employee Retirement System of Texas (ERS).

·       Free comprehensive medical insurance for full-time employees and 50% off premium costs for dependents (state pays the other 50%). 

·       Optional benefits like dental, vision, life insurance, and many more.

·       Qualified employer for the Federal Public Service Loan Forgiveness Program.

Before you apply:

Learn about our selection process, our military employment preference, and licensing and credential requirements. 

Customer Service Representative (Data Collection Representative)

This position, with the Federal Data Collection program, performs data collection and customer service work, and collects, reviews, codes, and refines data collected from the Annual Survey of Occupational Injuries and Illnesses as mandated by the Bureau of Labor Statistics (BLS).

This position:

·       Collects, reviews, and verifies injury and illness data.

·       Performs telephone customer service with employers to resolve data discrepancies and assist with accurate and timely reporting.

·       Identifies medical case information and assigns numeric codes to the data.

·       Prepare routine and special correspondence, including status reports.

·       Collects, researches, edits, and verifies data collected through the annual surveys.

·       Reviews and refines contact information for sampled units to prepare for mailing. 

·       Prepares mail-outs and maintains recordkeeping systems for files and records.

·       Performs other duties as assigned.

This position requires: 

·       Graduation from high school or equivalent.

·       College hours in coursework relevant to the position may be substituted for experience on a year-for-year basis. 

·       Plus: One year’s experience in providing both outgoing and incoming telephone customer services, collecting, reviewing, and verifying data using automated data systems.

Additional job details:

This position requires regular work attendance. The position may be eligible for a hybrid work schedule. If eligible, the employee must have a secure, dedicated workspace with reliable broadband internet service. The ideal candidate must be available for weekly meetings and group collaboration via Microsoft Teams and other applications during regular business hours. 

Preferences for this position include:

·       Bilingual language skills in English/Spanish (oral and written).

·       Medical coding and/or medical terminology. 

This position requires demonstrated knowledge of:

·       State laws, rules, procedures, and regulations relevant to job requirements.

·       Office practices and administrative procedures.

·       Disseminating technical procedures.

·       Business terminology, spelling, punctuation, grammar, typing formats, and word and processing techniques and procedures.

This position requires demonstrated skill in:

·       Problem-solving and critical thinking.

·       Using Microsoft Office software applications, including Word, Excel, Outlook, and SharePoint.

·       Using personal computers sufficient to enter and extract data from related systems and programs such as Centralized Accounting Payroll and Personnel (CAPPS) and other systems required to perform the job.

·       Effective oral and verbal communication.

·       Customer service and professional telephone techniques.

·       Collecting, reviewing, and verifying data.

·       Performing online research using Internet tools and program databases.

This position requires the demonstrated ability to:

·       Communicate and work effectively with a wide range of people with varied skills, knowledge, and backgrounds.

·       Maintain the confidentiality of sensitive information.

·       Analyze and solve work-related problems and work independently on a variety of administrative work and technical assignments.

·       Manage and coordinate multiple tasks and priorities to meet necessary deadlines.

·       Work both independently and as a team player.

·       Communicate clearly and concisely, both orally and in writing.

·       Apply critical thinking; (insert ability related to the position).

·       Establish and maintain effective working relationships with both internal and external customers.

·       Perform moderately complex math calculations.

·       Interpret and apply BLS and agency rules, regulations, policies, and procedures.

·       Apply OSHA recordkeeping rules and regulations.

·       Utilize BLS editing criteria.

·       Communicate over the telephone professionally and effectively.

·       Communicate accurately, both verbally and in writing, with all levels of employees, federal personnel, and the general public.

·       Work harmoniously with fellow employees in an effective, results-oriented, productive team environment.

Military Employment Preference

Get help translating your military work experience and training courses into civilian job terms, qualifications/requirements, and skill sets. Redact personal or sensitive information from all attachments. 

To receive a military employment preference, you must submit the following documents, as applicable, with your application. See How to Apply – Military Employment Preference.

Applicable Military Occupational Specialty (MOS) codes are included, but not limited to one of the following:

PERS, 0111, 3F1X1, 3F5X1

Click or copy and paste the following link into your browser to access Military Crosswalk information:

http://www.hr.sao.texas.gov/Compensation/MilitaryCrosswalk/MOSC_AdministrativeSupport.pdf 

How to apply:

All applications must contain complete job histories, including job title, dates of employment, name of employer, manager’s name and phone number, and a description of duties performed. We may reject applications that do not include all the required information. Resumes do not substitute for this required information.

Submitted through Work in Texas:

Work in Texas (WIT) applicants must complete supplemental questions to be considered for the position. To complete supplemental questions, go to CAPPS Career Center to register or log in and access your profile.