HCVR Dual Rate Food Service Associate, GR (Full Time; Swing Shift)

Harrah’s Cherokee Valley River Casino & Hotel Position Description

 

POSITION TITLE: Dual Rate Food Service Associate

DIVISION: Food and Beverage

DEPARTMENT: Landing Café, Gordon Ramsay, Brew Brothers

GRADE/FLSA STATUS: H8/H15 - Non-Exempt

BADGE TYPE/COLOR: Key-Blue

REPORTS TO: Supervisor, Food Service; Restaurant; Manager, Restaurant

SUPERVISES:  Food Service Associate; Food & Beverage Host; Dining Attendant; Bartender

 

JOB SUMMARY:

As a Food Service Associate, you play a crucial role in providing excellent service to our restaurant guests. As a supervisor, you will supervise the day-to-day operations of restaurants and ensure excellent guest service.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES – FOOD SERVICE ASSOCIATE:

• Greet guests; provide guests with menus
• Take guests’ food and beverage orders; give orders to kitchen personnel
• Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts
• Deliver check, handle cash and comp check transactions
• Two-minute table turn times
• Build relationships with guests
• Ensure service recoveries are executed per guidelines 
• Delight our guests with outstanding service
• Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale
• Participative member of the team by volunteering and being involved with projects, committees, and task forces by providing input and suggestions 
• Take drink orders, communicate with the Bartenders, and present drinks to guests
• Handle money according to procedure
• Complete pre-, running, and post-shift side-work requirements
• Maintain a neat, clean, organized, safe, and comfortable environment for our guests
• Monitor guest consumption of alcohol and intervene as needed according to guidelines
• Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Receive payment by credit cards, comps, cash, or automatic debits
• Issue receipts, refunds, credits, or change due to guests
• Record tips from credit cards, automatic debits, and comp transactions
• Responsible for the proper settlement of all guest checks 
• Operate cash register 
• Tabulate bills using calculators, cash registers, or optical price scanners
• Balance register and paperwork at the end of the shift
• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner
• Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES--SUPERVISOR:

• Ensure that all food and beverage product served meet the established specifications and standards and make appropriate changes when necessary
• Continuously improve service by evaluating service breakdowns using guest feedback, data, and behavior
• Communicate service breakdowns and facilitate opportunity-seeking meetings to consistently involve all Team Members in service improvements
• Address service breakdowns and follow up to ensure guest satisfaction
• Resolve all guest complaints and relay them to the Manager
• Ensure that adequate supply levels are maintained
• Assist with department reporting and data analysis as required
• Responsible for the development and maintenance of department procedures and guidelines
• Assist in the maintenance and development of procedures for food service and menu items for maximum guest satisfaction
• Prepare schedules and station breakdowns
• Conduct pre-shift meetings to communicate important information
• Conduct end of shift banking functions
• Assist cashier functions of voids and overrides
• Build relationships by greeting guests and staff with a warm, friendly verbal greeting and maintaining an upbeat positive attitude
• Take personal responsibility for creating an atmosphere of luck and positive energy with gestures and sustain enthusiasm from one interaction to the next
• Prepare prep lists
• Serve as communication liaison to subordinates and to Restaurant Manager and Assistant Restaurant Manager
• Responsible for timely delivery of comp requests from VIP services and other casino departments
• Responsible for the complete set-up and operation of each scheduled shift
• Complete end of shift logs in a timely and accurate manner
• Delight our guests with outstanding service
• Address employee performance issues and provide continuous positive coaching for development of employees and appropriate corrective action when necessary
• Develop highly skilled, successful employees, set realistic and measurable service standards and hold employees accountable for meeting standards
• Communicate and enforce company expectations including the Code of Commitment, policies, procedures, department goals and business strategy
• Ensure service recovery activities
• Train subordinates, providing each with the knowledge, development and appropriate direction to perform his/her responsibilities
• Provide continuous positive coaching for development of employees and appropriate corrective action when necessary
• Ensure timely and accurate performance appraisals and accurate work history entries
• Exhibit sound decision-making with emphasis on motivating team and maintaining high morale
• Enforce all appearance and uniform guidelines
• Learns and observes the initiation of personnel actions including but not limited to: interviews, training, candidate selection, terminations, performance reviews, promotions, transfers and disciplinary actions
• Monitor Team Members with cash to ensure proper cash-handling procedures 
• Conduct a physical inventory of barware and requisition replacement items as needed
• Ensure all Team Members are following guidelines of the EBCI liquor laws as defined by the Tribal ABC Board
• Monitor asset control of liquor bottles, draft and bottled beer, and wine
• Other duties as assigned
• Adhere to regulatory, departmental and company policies/procedures in an ethical manner
• Establish and endorse the business objectives, ethics and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision and Values

 

MINIMUM QUALIFICATIONS:

• High school diploma or GED required
• Six months of prior guest service experience is required
• Six months prior food service experience is preferred
• RASP certification is required*
• ServSafe certification is required**

*Can be completed within 30 days of the hire date

**Can be completed within 90 days of the hire date

 

• Must demonstrate the following essential knowledge and skills:
• Legible handwriting
• Beverage and food service knowledge
• Ability to carry food and beverages safely and professionally
• Must be familiar with tray service
• Ability to add, subtract, multiply, or divide quickly and correctly
• Excellent guest service and communication skills are required
• Must be able to complete cash and charge transactions
• Willing to learn and be adaptable
• Attention to detail/observant
• Documented teamwork behaviors and attitudes
• Neat, professional appearance with excellent personal hygiene

 

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

• Must be able to be on feet for an 8-hour shift
• Must be able to carry and balance food service tray
• Must be able to attend to multiple priorities simultaneously
• Must be able to lift and carry up to 25 pounds constantly
• Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)
• Must be able to kneel, bend, stoop, and twist when serving food and beverages
• Must be able to stoop, bend, reach, kneel, twist and grasp items
• Must be able to respond to visual aural cues
• Must be able to read, write, speak, and understand English
• Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke
• Must be able to work a flexible schedule, including weekends, evenings, and holidays

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.           1.30.25

• Proud to have opened our doors in September 2015.
• Located approximately one hour west of Harrah’s Cherokee Casino Resort in Murphy, NC. We’re about two hours from Knoxville, Chattanooga, and downtown Atlanta.
• Distinguished by our seven-story Hotel Tower, offering 300 guest rooms and 27 deluxe rooms.
• Made to entertain with 70 table games, including blackjack, roulette, craps, and 1,100 slot machines.