Lodging Manager

Description

Are you ready to take your hospitality career to the next level in a serene high desert oasis?

Ojo Caliente Mineral Springs Resort & Spa, a destination known for its natural healing waters and deeply rooted traditions of wellness, is seeking an experienced and passionate Lodging Manager to lead our guest services team and help shape unforgettable guest experiences.

Why choose Ojo Caliente Mineral Springs Resort & Spa? We're not just your average resort. Our luxurious and tranquil retreat offers a range of accommodations, including spacious rooms, suites, and casitas. Ojo Caliente Mineral Springs Resort & Spa is known for its natural mineral springs, which have been attracting visitors for centuries due to their healing and rejuvenating properties. The resort offers a unique blend of relaxation, wellness, and natural beauty, making it a popular choice for those seeking a serene and rejuvenating getaway. 

What sets us apart? 

It's our dedication to quality, innovation, and teamwork. We provide competitive compensation and foster a positive work environment.

Embrace the opportunity to contribute to a workplace that cherishes authenticity, diversity, excellence, gratitude, happiness, integrity, mindfulness, respect, and teamwork.

Join us in fulfilling our mission of providing genuinely gracious hospitality while stewarding and sharing sacred springs. Ojo Spa Resorts awaits your expertise and passion. 

What You'Ll Do:

As Lodging Manager, you will be responsible for managing all facets of guest service operations related to:

• Lodging rooms, the RV park, and short-term staff housing 
• Front desk operations, including guest registration and reservations
• Check-in/check-out processes, concierge services, and guest communications
• Enhancing the overall guest experience across all resort facilities

You’ll oversee and optimize every guest touchpoint—from warm welcomes to fond farewells—ensuring that every interaction reflects our standards of genuinely gracious hospitality.

This is a hands-on leadership role requiring an investment of 45–50 hours per week. You’ll be responsible for the comprehensive management of the Guest Services department, working closely with your team to ensure seamless, friendly, and efficient service that drives guest satisfaction and loyalty.

Join us in our mission to provide genuinely gracious hospitality while stewarding and sharing sacred springs.

If you're ready to lead with purpose and help create transformative guest experiences, we want to hear from you.

Essential Job Functions /Responsibilities:

1. Review daily reports regarding special guest needs, room changes, extra guests, arrivals/departures, and overall guest-related operations. Provide GM with the required daily reports and communications.
2. Maintain and organize historical resort data (occupancy, ADR, etc.) for all managers to use for projections, budgeting, and forecasting.
3. Collect and compile resort utilization data to share with management and other departments and be responsive and proactive with what the data provides.
4. Extend concierge service to guests including navigation of the resort, information on available amenities and activities, provide ADA information and assistance, be aware of local events, book reservations at our restaurant, etc.
5. Communicates with the General Manager and the Assistant General Manager regarding any guest requests or problems. Determines, recommends, and implements the appropriate guest recovery response. Provide guest recovery commensurate with the situation for unhappy guests and train staff to do the same. 
6. Handles all guest issues and recovery promptly with empathy and gracious hospitality.
7. Serve as informational liaison to managers of other departments: work closely with Reservations to ensure seamless arrivals and departures; maintain communication with Housekeeping to ensure timely room turns and the highest level of cleanliness; work closely with Food & Beverage Manager to meet and monitor guest amenities and special menus; daily communications with the Facilities Manager to ensure all rooms are in excellent working order; collaborate with the Spa Manager to ensure small groups are welcomed and the spaces they have rented are ready for use.
8. Collaborates with the Springs Manager and Spa Manager to ensure that a high-quality seamless experience is delivered to all guests.
9. Communicates effectively with Ojo Spa Resorts departments: Accounting, Human Resources, IT, Marketing, Projects (Facilities), Spa, F&B, and Guest Services. Submits paperwork (hard and electronic copies) on time. 
10. Walks and inspects the entire resort, especially all Lodging areas, at the opening and closing of the workday. Ensures safety issues and any necessary repairs are reported immediately.

Supervision:

Requirements

This job summary is not intended to be all-inclusive. The employee may be requested to perform other reasonable related duties as assigned by their supervisor or management

Due to the natural environment at Ojo Spa Resorts, all staff must be comfortable outdoors performing physical activities, and be able to navigate uneven ground, diverse terrain, multiple stairs, and be prepared to work in unpredictable weather conditions.

We are committed to providing reasonable accommodation to enable all employees to perform their job duties successfully. If you require any accommodation, please don't hesitate to discuss your needs with your manager or our Human Resources team.

 Ojo Spa Resorts Discounts and Perks: Ojo Santa Fe Spa Resort and Ojo Caliente Mineral Springs Resort and Spa:

• Mission based company with values you can trust
• Medical, Dental, Vision, generous 401k (with employer match) after applicable waiting periods
• Employee Assistance Program (EAP) 
• Paid Sick Time
• Paid Time Off
• Ongoing training to build critical skills for current and future roles
• Numerous Growth & Developmental Opportunities
• Competitive Compensation
• Discounted Employee Lunch
• Free Lunch/Dinner on Thanksgiving & Christmas
• Employee Appreciation Lunches 
• Above and Beyond Awards - Ojo Bucks
• Soak in the Springs for FREE (Monday - Thursday). Free to employee and one guest (over age 13)
• 40% off Spa Treatments (includes private pools and private Ojitos)
• 40% off at the Restaurants
• 20% off at the Gift Shops
• Discounted Lodging Rate
• Hiking Trails

Ojo Santa Fe: Gym, Puppy Patch, Chicken Chat Ojo Caliente: Yoga Workshops (if space available) & Monthly Birthday Treats

Ojo Caliente Mineral Springs Resort & Spa is conveniently located near several vibrant cities and towns, making it easily accessible for candidates like you. Check out the distances below and see how close we are to some popular destinations:

• Only 25 miles away from Espanola, NM. 
• Abiquiu, NM, is located only 31 miles away from our resort. 
• Pojoaque, NM, is conveniently located only just 34 miles away. 
• Taos, NM, is a short 40-mile drive from Ojo Caliente. 
• Los Alamos, NM, is just 42 miles away. 
• Santa Fe is 50 miles away. 

Join us now and become an essential part of the Ojo Caliente Mineral Springs Resort & Spa family. Make Ojo Spa Resorts your next career destination!

To learn more about Ojo Spa Resorts, please visit: https://ojosparesorts.com