Home Health Staffing Coordinator

Description

About AW Health Care: AW Health Care is a woman-owned, independent home health agency based in St. Louis, proudly serving Missouri and Illinois for over 25 years. With more than 500 team members supporting over 1,500 patients, we are committed to delivering innovative, patient-centered care that makes a difference.

Why Join AW Health Care?
We offer a comprehensive benefits package, including:

• Medical, Dental, and Life Insurance
  
• 401(k) with Company Match
  
• Paid Time Off (PTO)
  
• Supplemental benefits (Short/Long-Term Disability, AD&D, Additional Life Insurance)

Job Summary:

The Staffing Coordinator is responsible for ensuring timely and accurate staffing of qualified personnel to meet the needs of all Home Health clients. This role ensures that client care is delivered efficiently and with attention to quality, consistency, and compliance.

Responsibilities:

1. Assign and schedule field staff to provide care and services for patients, in any “zone”, as directed by the Nursing Supervisor/Clinical Director. Ensure that all staff have the necessary information to properly care for the client, including but not limited to, demographic information, directions, stated needs or requests and care plan whenever possible.
2. Answer phone calls from field staff and patients; appropriately handle or refer the call and document follow-up, and/or resolution of the situation. Responding promptly and courteously to all patient/client inquiries or problems. As well as getting the Nursing Supervisor/Clinical Director involved whenever necessary.
3. Provide patients or families with accurate schedules as needed and follow-up regarding: coverage, call-offs and cancellation of staff and keeps the Nursing Supervisor/Clinical Director appraised of all such issues and completes notes documenting resolutions within the computer system (Kantime).
4. Tracking hours and attendance for all staff. Communicate issues and concerns to the Nursing Supervisor/Clinical Director for follow-up and documents same with notes in the computer system.
5. Ensure all shifts/visits are completed in the system accurately & timely, according to time sheets and clocking system reports in efforts to minimize payroll errors.
6. Confirm all schedules with clinicians (Thursday), with consideration for weekend availability and ensuring adequate back-up resources for new and unassigned clients.
7. Assist with orientation of new team members as directed by Nursing Supervisor/DON and/or HR manager.
8. Maintain confidentiality of all information in accordance with state/federal regulations, company policy and HIPPA requirements.
9. Daily Meeting with Nursing Supervisor/Intake/QA/Administrative Assistant, requiring good communication and organizational skills.
10. Other duties as assigned.

Requirements

Qualifications:

• Experience in healthcare staffing, strongly preferred.
• Average to above average computer skills, including word processing and data entry.
• Must be a self-starter, pro-active person, able to work with minimal supervision
• Must be a team player dedicated to providing a high level of customer service, with a positive attitude
• Must be able to communicate effectively and possess well-developed interpersonal, organizational, and problem solving skills.
• Ability to effectively interact with all employees
• Ability to be well organized and prioritize effectively

Physical Requirements:

Ability to perform the following tasks if necessary:

• Ability to participate in physical activity.
• Ability to work for extended period of time while standing and being involved in physical activity. Moderate lifting.
• Ability to do extensive bending, lifting and standing on a regular basis.