Call Center Representative

Description

Position Summary:

A Call Center Specialist is responsible for full range of administrative support in an ambulatory health clinic setting providing duties for triaging phone calls, scheduling appointments, and maintaining patient and business confidentiality to ensure the needs of the internal and external customers are met while providing excellent Customer Service.

Knowledge, Skills, and Abilities:

• Bilingual (English and Spanish) Skill Required
• Must possess effective communication skills.
• Demonstrated effective verbal and written communication skills along with proper telephone etiquette.
• Working knowledge of Microsoft Office Software and basic computer skills.
• Must be able to follow and understand instructions and react favorably in all work situations.
• Knowledge of telephone systems.
• Experience utilizing a web-based computerized system for scheduling and Microsoft Office programs, Word and Excel.
• Able to efficiently function in fast paced work environment.

Requirements

Professional Experience/Educational:

• High School graduate or equivalent.
• Must have 1–2 years’ work experience in a medical/healthcare environment, physician office, ambulatory clinic, or healthcare call center.