Description

Summary

Brook + Whittle, one of the fastest-growing, sustainable, printing solutions companies, is currently seeking a full-time Customer Support Coordinator. The position will be responsible for providing administrative support to ensure efficient operation of the office, supporting managers and employees through a variety of tasks related to organization, workflow and communication.

This is a unique opportunity for a self-motivated candidate who is eager to learn and contribute to a high performing team. The individual must possess the ability to effectively communicate and organize tasks, delivering with high quality, in a timely manner.

Ideal candidates will be initiative-taking, detail-orientated, customer satisfaction driven and rely on experience and judgement to plan and accomplish goals.

Primary Duties and Responsibilities:

Positive and proactive approach with teammates and other key departments to achieve the goals and vision of Brook + Whittle
Provide support to key customers and the Customer Support team
Contribute to team effort by accomplishing related goals and results as needed
Provide information by facilitating questions and answering requests as needed
Assist with order fulfillment requests from operations, supply chain, and quality teams to support established workflow processes
Process repeat order requests and inventory release order requests during peak times
Update key order information into internal systems and customer portals.
Monitoring shipments/delays that need follow-up (daily)
Assisting with internal and customer-facing reports (weekly or as needed)

Qualifications

High School Diploma required. Associate's degree strongly preferred
Reading, writing, speaking, and understanding English is required
Competency in Microsoft Office Suite
Experience in reception and or filing

Competencies

Customer focused
Strong written and verbal communication skills
Detail oriented
Excellent planning and organizational skills
Critical thinking and problem-solving aptitude
Ability to work independently

Work Environment & Physical Demands

Position routinely uses standard office equipment such as computers, phones, photocopiers and filing techniques to maintain storage for all documentation needs.
Position is fast paced, partly a sedentary role. Individuals may need to sit or stand for extended periods of time.
Generous amounts of time spent on the production floor requiring safety shoes and glasses.

Work Hours

8:00am – 4:30pm

Other Duties

Please note this job description is not designed to cover or contain a listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Company Paid Benefits:

10 paid holidays
Starting 2 weeks' vacation at an accrued rate
Paid sick/personal days
Telemedicine*
Life insurance*
Long term disability insurance*
Employee assistance program (EAP)*

Company Offered Benefits:

Dental*
Vision*
401(k) – first of the month after 90 days of employment – auto-enroll at 3%
Short term disability*
Voluntary life insurance*
Flexible spending account – health care and/or dependent care*
Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits:

Medical*

* Benefit will be available on the 1st of the month after 60 days of employment

** Benefit will be available after 90 days of employment

About Us:

About Us: Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”

Our culture is first and foremost one of collaboration and teamwork. We hold ourselves to high professional, ethical, and fairness standards. We have zero tolerance for anything less. We celebrate our diverse workforce and reward good performance through our recognition program, advancement opportunities, and our compensation structure.

We believe people are our greatest asset. Thus, we highly value individuals of strong character with drive, ambition and creativity. Relationships are our cornerstone whether it be clients, vendors or co-workers. We are the best at what we do and are looking for an exceptional individual to join our growing organization.

AAP/EEO Statement

Brook & Whittle LTD provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Brook & Whittle complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Brook & Whittle expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Brook & Whittle LTD’s employees to perform their job duties may result in discipline up to and including discharge.

Must be eligible to work in the United States without restriction.