Senior Director of Operations

Description

Job Overview:

SGA provides a wide range of human services in some of Chicagoland’s most challenged and consistently underserved communities, creating long-term and community-wide change. SGA’s mission is to help children, families, and communities face great challenges to realize their potential. SGA uses a proven and innovative method called the Cycle of Opportunity. This system is a continuum of comprehensive services that helps break the cycle of adversity and provides families with enough opportunity to change their lives and their communities.

MAJOR DUTIES AND RESPONSIBILITIES

• Works with CEO to carry out SGA’s vision and agency program service strategy.

• Significant experience in organizational/administrative development, program management with a demonstrated track record of success.

• Leads both directly and indirectly across all departments to define and guide strategies and tactics to meet objectives and goals 

• Collaborates with leadership team to develop and implement plans for operational infrastructure of systems, processes, and employees to achieve business goals. 

• Creates, implements and rolls out plans, internal infrastructures, reporting systems and policies all designed to foster growth, funding, community impact, and efficiencies. 

• Demonstrates sound financial management.

• Oversees administrative and program productivity requirements across the agency and works with Senior Directors and senior management to develop solutions to ensure business goals and program deliverables are met.

• Supports Senior Program Directors and other leadership team members develop and enhances working relationships with community-based organizations, city, federal government agencies and partnered agencies as appropriate.

• Understands data and articulates data needs required to assist with program requirements evaluates analytical outputs to test relevance and applicability and identify key insights.

• Experience in mental health, case management, and development of large facilities and/or multi-site preferred.

• Comprehensive knowledge of wraparound and comprehensive services.

• A clear understanding of the community(s) being served and/or willingness to learn.

• Sensitivity to cultural diversity is required. Ability to communicate and cooperate with diverse families, various professionals, and community groups. 

• Strong familiarity with finance, human resources, facilities, and IT

• Has a thorough knowledge of community resources and services.

• Supports internal culture and engagement activities 

• Performs additional duties as assigned.

Requirements

Education:

• Master's degree (preferred) in business administration, health care, human services, or related field.
• Licensed Clinical Social Worker preferred.

Experience:

• At least seven years of extensive management experience in human services or health care related field. 
• Overseeing administrative and direct services related to human services.

KEY COMPETENCIES

• Competent in Microsoft Office tools and inputting services in an online database.
• Efforts to Outcomes data system.
• Familiar with various screening tools.

PHYSICAL REQUIREMENTS:

• Must be able to remain stationary 50% of the time.
• Must be able to frequently move inside the office to access file cabinets, office machinery, etc.
• Occasionally ascends/descends stairs.
• At times may be required to lift up to 25 lbs. for various classrooms and event needs.
• Frequently moves in outdoor weather conditions.