Integrations Specialist (Contract)

Who We Are

At OrthoFi, we're not just another player in the orthodontic industry – we're the driving force that helps orthodontists launch more smiles while ensuring top-tier patient care. Our tech-savvy solutions are the secret sauce that empowers orthodontic practices across the United States. With a track record of supporting over 2,000 practices, and in partnership with OrthoBanc, we've unlocked access to quality, affordable orthodontic care for a whopping 3.2 million patients and counting!

Picture this: Our cutting-edge Patient Acquisition software combined with our expert Revenue Cycle Management solutions propels practices to achieve jaw-dropping 13% year-over-year growth. Plus, when it comes to patient and insurance billing, our collection results leave competitors in the dust.

Behind our mission is a dynamic team of around 300 passionate individuals. Our headquarters is based in Denver, CO, with employees spread across several states. Join us in our quest to transform the orthodontic landscape – where innovation meets dedication, and starting more smiles are just the beginning.

Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.

By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025. Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially “seek diversity,” and “do what’s right.”"

OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Roles based outside of our Denver office can sit in any of the following states: Colorado, Florida, Georgia, Louisiana, North Carolina, Ohio, Tennessee, and Texas. Please only apply if you are able to live and work full-time in one of the states listed above.

The Opportunity 

This is a temporary role through December 2025 (with a possibility for extension).

We’re looking for a Integration Specialist (Contract) to join our team through December 2025, supporting the successful setup, configuration, and implementation of our integrated products and services. In this role, you’ll act as a liaison between our internal teams, product partners, and customers—delivering an exceptional onboarding experience while driving operational efficiency.

This is a highly cross-functional role that goes beyond integrations. You’ll also support administrative duties across the Training, Implementation, and Adoption (TIA) space, helping ensure new customers have a smooth and effective ramp-up experience. Your work will have a direct impact on the customer experience, internal operations, and the continued evolution of our product suite.

What You Will Do:

• Lead implementation of integrated products such as:
• • Breeze: Service setup, training, and device activation
  • Stripe: Connected account setup and terminal/device management
  • Practice Management Software: Cloud9, Dolphin, and Ortho2 Edge
• Configure and validate demo and production environments to ensure accuracy and consistency
• Manage delivery and configuration of merchant terminals
• Perform data verification and ensure consistency across systems during onboarding and activation
• Provide Level 1 and Level 2 support for integrated products, escalating as needed
• Partner with internal teams (Product, CS, Accounting, Sales) to align on implementation plans and provide support such as:
• • Monthly financial reporting
  • Chargeback processing
  • Internal QA activities pre- and post-production
• Support admin and data entry/mapping efforts across the broader TIA function
• Communicate with external integration partners to coordinate mutual customer onboarding
• Support discovery of practice requirements during implementations and contribute feedback to product development
• Pivot between workstreams and product types based on business needs
• Occasionally work outside of standard business hours to meet deadlines or support customer time zones

What You Will Bring:

• Bachelor’s degree or equivalent experience
• 2+ years in customer service, client onboarding, or end-user training
• Excellent communication skills—confident across phone, email, and video
• Strong sense of ownership; capable of managing tasks from start to finish with minimal supervision
• High attention to detail and a commitment to data accuracy and quality
• Natural collaborator with a service-first mindset
• Strong organizational and time-management skills in a fast-paced, multi-tasking environment
• Tech-savvy and comfortable learning new platforms
• Proficiency in Microsoft Excel and Word; familiarity with PowerPoint and Access a plus
• Experience exporting or working with customer data from systems or databases
• Adaptable and resourceful—ready to support shifting priorities as needed
• Demonstrated ability to quickly build trust and rapport across teams
  
  

What’s in it for you:

• Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
• Flexible PTO
• Employer HSA contribution 
• 9 Company Paid holidays
• 401(k) match, 2% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Option to work from home or in the office
• Paid Parental Leave as well as a two-week "ease-back" program that enables parents to return part-time at full pay
• Company and team outings       
• Peer-to-peer recognition program
• Vendor discounts

Compensation: $40,000K - $50,000K/annually

**Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**

Work Authorization: You must be authorized to work for any employer in the US.