Description

Promptcare is seeking a detail-oriented Admissions Coordinator to support patient onboarding and care coordination. This role involves managing communications, scheduling nursing visits, handling documentation, and serving as a liaison between patients, pharmacy, and nursing teams. Ideal candidates are organized, tech-savvy, and thrive in a fast-paced healthcare environment.

Reports to: Departmental Supervisor or Manager

Job Type: Full-Time, Non-Exempt, Mon-Fri

Requirements

Associate degree is preferred; however, relevant experience may be considered in lieu of formal education.
Ability to multitask in a fast-paced environment
Proficiency in MS Office Suite; CPR+ / CareTend experience is a plus
Experience with electronic records and pharmacy order systems preferred
Background in clinical, medical office, or specialty pharmacy settings strongly preferred
Familiarity with insurance processes and healthcare professionals
Experience with scheduling patients in the home and/or suite setting is strongly preferred
Strong customer service and patient admissions experience preferred

Job Responsibilities, included but not limited to:

Manage communications via phone, email, EMR, and various apps to ensure accurate documentation and service coordination
Schedule and update patient visits with nursing personnel and agencies; resolve conflicts and maintain visit logs
Coordinate nursing contracts, authorizations, and agency documentation; screen and liaise with nursing agencies
Serve as a communication bridge between pharmacy, nursing, and patients for delivery and care coordination
Triage incoming calls and relay information to appropriate care team members
Initiate and maintain patient documentation in Citus; confirm and update demographic details
Support audits, journal entry preparation, and vendor discrepancy resolution
Ensure compliance with PromptCare policies and all applicable regulations
Participates in meetings and conferences as required, demonstrating flexibility with work hours
Undertake additional responsibilities as assigned, including the ability to work extended hours with minimal notice when necessary

Physical Demands

The physical requirements listed here indicate what an employee must meet to effectively perform this role's essential functions. The employee frequently needs to communicate verbally, listen attentively, and spend prolonged periods sitting at a desk and working on a computer. The role also requires lifting files, opening filing cabinets, and bending or standing as needed.

Benefits & Perks

Comprehensive Medical, Dental, and Vision Package
401(k) Plan with Company Match
Generous PTO: Vacation, Sick Time, Personal Days, and Paid Holidays
Life Insurance: Standard coverage with optional enhancements
Employee Assistance Program: Free counseling and coaching sessions
Emotional Well-being and Work-Life Balance Resources
Short & Long-Term Disability: Company-paid with optional supplements
Accidental Death and Dismemberment Insurance
FSA and HSA: Manage healthcare expenses
Commuter Spending Programs
Volunteer and Engagement Opportunities
Employee Referral Bonuses
Exclusive Discounts on entertainment, travel, and various other supplemental and cellphone plans

Equal Employment Opportunity

The PromptCare Companies is committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination on the basis of race, color, age, national origin, religion, gender, gender identity, sexual orientation, pregnancy, marital status, genetic disposition, disability, veteran's status or any other characteristic or classification protected by State/Federal/Local laws. We foster a work environment in which diversity and inclusion are embraced, people are hired and advanced on their merits, and employees are treated with mutual respect and dignity.