Studio Manager - Rocycle City and Roform Noord

Job description

Join the movement!  Rocycle is the European market leader in social fitness, with thriving cycling and reformer pilates studios across Amsterdam, Berlin, Hamburg, Rotterdam, Cologne, Utrecht, Brussels, Munich, and Groningen. As we continue to grow, we’re looking for a Studio Manager to lead our flagship studio Rocycle City, in combination with our Roform Noord studio. We're searching for an energetic leader who thrives on responsibility, connection, and excellence.

As our Studio Manager, you'll take full ownership operations. You are the heartbeat of the location, managing day-to-day operations, building a high-performing team, and delivering the unique Rostudios experience to every rider who walks through our doors. You'll oversee a team of 40+ team members and instructors, ensuring everything runs smoothly from staffing and scheduling to guest experience and studio ambiance.

• Manage customer service, team performance, cleanliness, logistics, maintenance, and studio vibe

• Build personal relationships with riders and create a welcoming, energized atmosphere

• Forecast staffing needs, recruit, train, and, when necessary, offboard team members

• Create and manage schedules for both studios, including instructor rosters and private events

• Uphold Rocycle’s premium standards with consistency and care

• Manage studio expenses and maintain strong relationships with vendors and partners

• Lead from the front with a hands-on presence during peak hours and shifts

• Organize quarterly training sessions and mentor interns

• Ensure compliance with all health and safety regulations

• Analyze customer and team feedback (eNPS) and take action to drive improvements

Your qualifications

• Proven leadership experience in a hospitality, retail, or fitness environment

• A strong interest in operations, sport or lifestyle brands, and a genuine passion for hospitality and people

• A natural leader who truly cares for their team, with at least 2 years of management experience

• Experience managing teams of 10 or more people

• Skilled in onboarding and training new team members to deliver consistent service excellence

• Familiarity with booking systems, planning tools, and standard operational procedures

• Knowledge of basic maintenance and repair issues within a facility or service-based environment

• Strong attention to detail, with excellent organizational and planning abilities

• A creative and solution-focused mindset, always looking for ways to improve processes and elevate experience

• Excellent written and verbal communication skills in English

• Flexible and available to work during studio operating hours, including weekends or early mornings if needed

• Ready to start your new role in September 2025

What we offer you

• A competitive salary that reflects your experience and impact

• The opportunity to be part of a fast-growing international fitness and lifestyle brand

• A happy, healthy, and inspiring work environment where your well-being matters

• Flexible working hours to support work-life balance

• A company laptop and work phone to set you up for success

• 30 days of paid holiday to rest, recharge, and explore

• Unlimited access to Rocycle and Roform classes across all locations

• A comprehensive perks and benefits package

• Regular team events and social activities that keep the vibe high