Senior Associate Director, IT, Technical Product Owner

Company Description

MUFG Investor Services is a trusted partner to many of the world’s largest public and private funds, providing asset servicing and operational solutions built for alternatives. With over $1 trillion in client assets under administration, we offer fund administration, banking, payments, fund financing, foreign exchange overlay, corporate and regulatory services, custody, business consulting, and more. Operating from 17 locations worldwide, we help clients mitigate risk, enhance efficiency, and navigate the operational complexities of today’s investment management landscape. As a division of Mitsubishi UFJ Financial Group (MUFG), one of the world’s largest financial institutions with approximately $3 trillion in assets, we combine deep expertise with the strength and stability of a leading financial institution. To learn more, visit us at www.mufg-investorservices.com.

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Job Description

We are seeking a highly experienced and strategically minded Product Family Lead to oversee a group of related Client Facing Technology (CFT) products. This role is pivotal in ensuring strategic alignment, cross-functional collaboration, and the successful delivery of business value across multiple product lines. The ideal candidate will bring a strong background in product ownership, agile delivery, and stakeholder engagement, with the ability to lead through influence rather than direct line management.

Reporting to the Executive Director, IT, Head of Technical Product, you will:

Strategic Leadership

• Define and communicate the overarching vision and strategy for the CFT Product Family.
• Ensure alignment with corporate objectives and priorities, acting as a bridge between executive leadership, stakeholders, and product teams.
• Lead roadmap reviews and planning sessions in collaboration with business partners to align on priorities, delivery timelines, and resource needs.

Cross-Product Oversight

• Monitor and evaluate the performance of the Product Family using key metrics (e.g., customer satisfaction, delivery timelines, business impact).
• Identify risks, challenges, and opportunities across the product landscape and escalate critical issues as needed.
• Resolve cross-product dependencies and ensure cohesive delivery across multiple agile squads.

Product Ownership Support

• Provide guidance and mentorship to Technical Product Owners (TPOs) within the Product Family.
• Support TPOs in backlog prioritisation, stakeholder engagement, and delivery planning.
• Ensure consistency in agile practices and product management standards across squads.
• Act as a key collaborator to enable Level 3 support, working closely with Application Management and Level 2 support teams to ensure smooth issue resolution and product stability.

Stakeholder Engagement

• Collaborate with business and technical stakeholders to ensure product direction meets user needs and business goals.
• Facilitate discovery sessions and strategic planning workshops to define and refine product roadmaps.

Continuous Improvement

• Foster a culture of collaboration, accountability, and continuous improvement.
• Promote data-driven decision-making and ensure high ROI on development efforts.

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Qualifications

Qualifications & Experience

You Have:

• 10+ years of experience in product management, agile delivery, or technology leadership roles.
• Proven track record of delivering customer and business value in complex, cross-functional environments.
• Strong understanding of Agile methodologies (Scrum, Kanban) and experience working with agile squads.
• Excellent communication and stakeholder management skills, with the ability to influence at both strategic and operational levels.
• Proficiency in product management tools such as Jira and Confluence.
• Strong analytical skills and the ability to interpret data to inform product decisions.
• Experience in delivering client-facing technology solutions, ideally within the financial services industry.

Preferred:

• Industry-recognised Agile certifications (e.g., PSPO I or equivalent).
• Familiarity with UX principles and their application in software development.

Technical Skills & Platform Experience:

• SQL Expertise: Strong ability to write and interpret SQL queries, with confidence navigating relational data models and extracting insights from structured datasets.
• Data Analysis & ETL Understanding: Solid grasp of data analysis techniques and ETL (Extract, Transform, Load) processes, including how data flows through enterprise systems.
• UX Principles: Familiarity with user experience (UX) principles and their application in software development, particularly in client-facing platforms.
• Infrastructure & SDLC Awareness: Familiarity with internal technical standards, infrastructure processes, test environments, and production deployment paths, including the software development lifecycle (SDLC).
• Observability & Monitoring: Experience with cloud-based monitoring and analytics platforms such as DataDog, with the ability to interpret dashboards and performance metrics across the stack.

Additional Information

What’s in it for you to join MUFG Investor Services?   

Take a look at our careers site and you’ll find everything you’d expect from a career with the fastest-growing business at one of the world’s largest financial groups. Now take another look. Because it’s how we defy expectations that really defines us. You’ll feel that difference in all kinds of ways.  Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT.  Oh, and we really walk the talk when it comes to HYBRID WORKING.     

So, why settle for the ordinary?  Apply now for a Brilliantly Different career.   

We thank all candidates for applying; however, only those proceeding to the interview stage will be contacted.