Operations Manager, Fraud

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us. 

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our UK team about what it's like working at Monzo ✨

 

London, Cardiff or UK Remote | 💰£47,600 - £60,200 + Benefits ✨

 

⭐Our Fraud team

Our Mission in the Financial Crime & Fraud Collective is to earn and keep our customers’ trust, support Monzo’s safe growth, and contribute to building a safer society. Our Fraud Operations Managers are crucial to the success of this mission.

The Fraud Operations Manager leads large teams within one of the three core pillars in the Fraud domain (Prevent, Protect and Pursue), either by themselves, or as part of a broader team. Fraud Operations Managers are responsible for supporting their teams to complete accurate, and efficient fraud investigations, and to help protect Monzo and our customers from fraud. 

In this role, you will lead a direct team made up of Team Managers who will support you with leading the Protect pillar operation. You will be responsible for leading a high performing team, protecting our customers who report fraud to us from account takeover and unauthorised card scams.

This role requires a strong understanding of the fraud landscape in the UK, and excellent leadership skills. 

 

🔑You’ll play a key role by...

• Monitoring the day-to-day performance and service position of the fraud operation and addressing identified challenges.
• Ensuring fraud operations teams are equipped with effective training and guidance.
• Leading the team to complete accurate, and efficient fraud investigations. 
• Supporting the Senior Manager in developing, communicating, and implementing operational change, at times this may be multiple projects simultaneously.
• Building and maintaining a high-performance, agile, and empathetic management culture that is consistent with Monzo’s values. 
• Managing the personal and professional development of their direct reports.
• Contributing to a strong control environment by minimising breaches and risk events, and resolving operational incidents when they occur. 
• Providing timely and useful ops MI to counterparts in 1LoD Fraud Risk to support their objectives in managing the risks for which they are responsible.
• Working closely and collaboratively with the control owner(s) who are responsible for the fraud controls that drive operational demand, including relevant product squads.

 

🤩 We’d love to hear from you if…

• Excellent English written & verbal communication skills.
• Ability to lead large operational teams in fraud and/or financial crime to success.
• Values driven approach in line with Monzo’s core values.
• Experience analysing management information and building effective response plans along with associated change initiatives.
• Experience presenting to senior management on a range of topics.
• Experience leading the implementation of change projects in operational teams.
• Experience working with multiple disciplines from 1st and 2nd line risk and product teams.
• Recent exposure to current and emerging fraud and/or financial crime trends.
• A good understanding of applicable UK laws and regulation (fraud policy and regulations desirable).
• Excellent management skills, with a track record of leading and developing leaders.

 

Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply— even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!

🙌What’s in it for you

💰£47,600 - £60,200 + share options.

📍This is a UK Remote Based Role.

⏰We offer flexible working hours and trust you to work enough hours to do your job well, and at times that suit you and your team. 

📚£1,000 learning budget each year to use on books, training courses and conferences.

🏡We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your work-from-home setup. 

➕ Plus lots more! Read our full list of benefits.

 

🌈 The application journey has 4 key steps

Application Questions
Recruiter Call
Leadership/Values Interview
Technical Interview

This process should take around 3-4 weeks - your schedule is really important to us, so we promise to be as flexible as possible!

We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.

You’ll hear from us throughout the application process, but if you’ve got any questions, please reach out to hiring@monzo.com. You can also use this email address to let us know if there’s anything we can do to make the process easier for you because of disability, neurodiversity or anything else.

The closing date for applications is 15th August at 3pm.

#LI-REMOTE #LI-DR

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊