At ConvenientMD, we’re on a mission to make good health more convenient for all – working to improve how patients and providers experience healthcare in New England. To support this belief, we’re building a team of dedicated professionals who genuinely care about improving lives, are passionate about work that can make a difference, and are driven to learn from one another.

The Opportunity

As an Employer Services Coordinator, you will focus on occupational health. You will be responsible for reporting results for different services and providing timely support to ConvenientMD employer partners, clinical and front desk staff. Additionally, you will oversee the full revenue cycle for this service line, including charge verification, monthly invoicing, payment collection, and follow-up on outstanding balances.

This is the perfect opportunity for someone who is looking for a role where their work is valued and recognized. If you are highly organized professional who thrives in a fast-paced environment and excels at managing multiple responsibilities. If you have strong time management skills, exceptional attention to detail, and a commitment to outstanding customer service, we encourage you to apply.

Your Impact

Customer Service: Deliver exceptional customer service to all accounts by responding promptly, resolving issues efficiently, and addressing escalated complaints with professionalism.
- Oversee the full lifecycle of occupational health services, ensuring data accuracy entered by the front desk and clinical teams, assisting employers with document retrieval, rectifying errors, and coordinating resolutions with the clinic.
- Manage a high volume of results reporting, ensuring timely and accurate delivery.
- Set up new accounts and maintain existing ones in the directory, ensuring all information is accurate and up to date across systems.
Revenue Cycle & Quality Assurance: Review all occupational health services to ensure rates and procedures are accurately entered within tight deadlines, facilitating the timely issuance of monthly invoices.
- Follow up on outstanding balances and suspend accounts, as necessary.
- Serve as a liaison between providers and external parties, ensuring clear communication and issue resolution.
- Stay informed on occupational health industry trends and best practices to enhance service quality and compliance.
Clinic Coordination & Collaboration: Collaborate with the healthcare team to ensure seamless patient flow and efficient clinic operations, contributing to a positive and organized environment.
- Assist with any projects relating to the Employer Services department.

Who You Are

Exceptional customer service: Strong focus on customer service with key account managers and executives.
Exceptional attention to detail: Highly detail-oriented with a track record of accuracy and minimal errors in a high-performance environment.
Ability to problem solve and work in a fast-paced environment: Extremely well organized, high attention to details and ability to efficiently manage multiple tasks at the same time. Willingness to help with data entry and working off a prioritized checklist.
Driven and self-motivated: Ability to work independently, possess a level of initiative and enthusiasm to help drive results
Effective communicator (written and verbal) and cross collaborator: Ability to establish and maintain positive relationships with team members and stakeholders across the organization
Technically savvy: Experience with Microsoft Office, specifically PowerPoint, Word, and Excel as well as Adobe PDF.
Availability: Work in our Portsmouth, NH office Monday through Friday.

Why ConvenientMD?

Collaborative team environment that encourages professional growth
Urgent care services at no cost to our team members and their families
Extensive benefit offerings including health, dental, and vision coverage, company paid short-term disability, and optional pet insurance
401k match after one year of service
Access to our primary care (depending on location)
Educational Alliance with Purdue University Global and reduced tuition rates for team members and their families
Employer rewards and access to discounts offered on services and products such as hotels, travel, entertainment, restaurants, and more

There's a job and then there's purposeful, transformative work. Our aim is to create a workplace where you can learn, grow, and continuously refine your skills. Applicants rarely meet every single job requirement, and we appreciate that many skills and backgrounds can make people successful in this role. We are committed to creating a strong sense of belonging for all team members, and our process is designed to prevent discrimination against applicants regardless of gender identity, sexual orientation, religion, ethnicity, age, disability status, or any other aspect which makes you unique. If you’re looking for a great next step, and want to feel good about what you do, we’d love to hear from you.