Manager HR Shared Services

 
ADP is hiring a Manager, EMEA HR Shared Services Center.  

 

Are you ready to take the next step in your career? We are looking for a dynamic and passionate individual to lead our HR Shared Services regional service center! This is a unique opportunity to not only manage a fast-paced environment but also collaborate with a global team dedicated to delivering essential HR services to our colleagues. World-class applications (Service Now and SalesForce) facilitate efficient and effective service in moments that matter for our fellow associates.  

 

 

RESPONSIBILITIES: 

 

• Execute Every Day: Oversees all daily activities of the EMEA HR Shared Services Center, ensuring top-notch support to associate queries on payroll, benefits, time and attendance, HR application support and other HR services. 

• Champion Change: Comfortable interpreting data and problem solving, the Service Center Leader champions continuous improvement within HR Shared Services EMEA.  Serves as coach and mentor for operational excellence. 

• Inspires world-class performance: Ensures adherence to Service Level Agreements and conducts regular performance reviews with EMEA HR Leadership. 

• Compliance Champion: Ensures compliance with Applicable Laws and ADP Policies.  Maintains Data Privacy Standards. 

• Build Trust and Belonging: Builds a culture where everyone feels they belong and are valued. Builds engagement and empowers the team to contribute to our success. 

 

 

QUALIFICATIONS REQUIRED: 

• 2+ years experience as a Supervisor, HR Services or 4-5 years experience as a contact center manager. 

 

 

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following: 

• BA/BS Degree in Human Resources Management or equivalent experience and education.  

• Background in a Client Service Center and in-depth working knowledge of overall department operations a plus. 

• Proven proficiency in continuous improvement and/or operational excellence. 

• Multi-Lingual