At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.

Responsibilities may include the following and other duties may be assigned: 

Main Purpose:

• To assist in achieving sales revenue and market share targets by assisting sales reps with customer service and support.

• To ensure that the Company’s agreed quality standards are maintained with regard to its products, procedures, policies, operations and customer contact.

Key Accountabilities:

• Work within and actively promote Medtronic’s core mission, corporate strategies, policies, procedures and Code of Conduct.

• Provide technical backup at follow-ups, clinics and implants as required.

• Assist sales reps in providing on-call support, and technical in-services and presentations to customers.

• Support sales reps with inventory control, including the expedited delivery of stock to customers as needed.

• Support sales reps’ account sales strategies through regular contact with key specialists and technical staff.

• Gather market intelligence on customer and competitor activity and communicate to sales reps and sales manager.

• Ensure the highest level of product knowledge is attained and maintained.

• Ensure a thorough understanding of and adherence to any corporate or government compliance issue.

• Ensure a safe working environment per the relevant Occupational Health and Safety legislation.

Required Knowledge and Experience:

• At least 1 year solid experiences in  pharmaceutical, nursing, clinical or medical device industry setting preferred

• Proven evidence of Medtronic Leadership Traits:

Shape - Demonstrates global business acumen, thinks critically and makes sound decisions, sets strategic direction

Engage - Collaborates and creates alignment; attracts, deploys, and develops talent; fosters diversity and inclusion

Innovate - Focuses on patient and customer, generates breakthrough ideas, initiates and leads change

Achieve - Sets high standards, instills operational excellence, drives accountability, models ethical behavior

Attributes:

• Excellent communication and interpersonal skills.  Excellent verbal communicator and presenter

• Customer focused: Understands and delivers excellent customer service

• Professional presentation / presence.

• Enjoys interacting and participating in a team environment.  Can work autonomously.

• Self-motivated and positive

• Outgoing, confident and friendly

• “Can do” attitude

• Demonstrated understanding of the function and purpose of pacing products and operates as a technical support expert

• Builds credible relationships with all key stakeholders, including specialists and peers

• Ability to quickly establish credibility with all customers

• Manages time effectively: Well organized, able to set and reset priorities

• Willingness and ability to learn complex technical information

• Technically & clinically astute

• Enthusiastic, energetic

• Diplomatic, tactful, empathetic

Educational Background: 

• Requires a bachelor’s degree in fields such as Nursing qualifications or general science/Biology/Biomed degree, or similar preferred

• Diploma in Medical Technology/Cardiac Technology will be considered

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here