Project Associate (DDP and Case Processing) - Expedited Recruitment

This is an Expedited Recruitment, only applications from internal candidates or for external first-tier candidates will be accepted. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process. For the purpose of this vacancy, internal candidates are considered first-tier candidates.
  Context Under the overall supervision of the National Policy and Programme Officer (Head of Protection and Inclusion Unit) and the direct supervision of the National Project Officer (Head of MPIU Sub-Unit DDP and Case Processing team) the incumbent is responsible and accountable for the following: 

• Assist with assessments of the protection needs of migrants in vulnerable situations who have applied for support under the German Return and Reintegration Programme REAG/GARP 2.0. 

• Coordinate as appropriate with other IOM Country Offices and IOM Protection staff on protection related topics. 

• Conduct the IOM DDP (Due Diligence Process) including a rapid vulnerability screening either in person or remotely. Based on the initial screening, prepare the return, including mitigating measures if appropriate. In cases where severe protection concerns are identified, coordinate further action with direct supervisor.  

• Process applications for return and/or third country migration for migrants in vulnerable situations by obtaining necessary information and/or documents from applying entities and/or migrants. 

• Ensure that the case is medically cleared and coordinate with escort service providers for any special return related arrangements. 

• Adhere to data protection principles and information sharing protocols with quality data that is sufficiently detailed and accurate. Compile and maintain case files according to the rules and regulations of the program. Alert the supervisor or management of any non-compliance with SOPs or Code of Conduct by IOM staff members or partners.  

• Provide specific information on bookings and special arrangements e.g. escorts or medical clearances, to applicants and/or applying entities. 

• Communicate with donors when necessary to obtain approval for specific individual assistance in accordance to the regulations and guidelines. 

• Coordinate any requirements for vulnerable migrants (migrants with health needs, victims of trafficking and unaccompanied/separated minors and migrants in other vulnerable situations), e.g. necessary medical assistance to individual returnees during the return and upon arrival in the country of destination. This includes coordination with other IOM Country Offices on medical follow-up information, special operational requirements and PAMA (post-arrival medical assistance) implementation, when applicable, in the country of destination.  

• Provide general guidance and if requested capacity development on return procedures for migrants in vulnerable situations and requirements to applying Social Welfare and local entities, foreigner’s offices, NGOs and/or potential migrants. To this end, organize meetings, workshops and training sessions as appropriate.  

• Retrieve, compile, summarize, analyse, and present information/data on specific project topics; including regular update of unit and project trackers. Provide input for status and donor reports. 

• Demonstrate a comprehensive understanding of relevant Protection and Operations INs, guidelines and SOPs as well as the ability to remain professional, impartial and unbiased during all interactions with migrants and colleagues per the IOM Code of Conduct and instruction on the prevention of sexual exploitation and abuse (PSEA).  

• Demonstrate a comprehensive understanding of related systems and databases (including Mims and MiMOSA), 

• Participate in internal and external coordination meetings as requested by supervisor.   

• Perform other related duties as assigned.  

Education

University degree in Psychology, Political or Social Sciences, Public Administration, International Relations, Information/Communication Sciences or a related field from an accredited academic institution, with three years of relevant professional experience;  

OR

Diploma in Social Work (University/University of Applied Sciences)  

OR

Completed High School degree from an accredited academic institution, with five years of relevant professional experience, preferably in similar roles.  

Accredited Universities are those listed in the UNESCO World Higher Education Database.
  Experience

• Experience with case management for at risk-individuals.  

• Experience with data entry and processing as well as handling of sensitive and confidential data; 

• Experience in working with migrants, refugees, internally displaced persons, victims of trafficking and other vulnerable groups.  

• Strong organisational skills including experience contributing to the management of projects is a requirement. Prior work experience with international humanitarian organizations, non-government or government institutions/organization in a multi-cultural setting is an advantage. 

• Knowledge of German and EU institutions and German and EU migration policies is an asset. 

 

Skills

• ​​Sound ability to pursue a rights based and migrant centered approach in day to day operations. 

• ​Strict adherence to humanitarian and protection principles and standards, as well as organizational policies including Code of Conduct and Prevention of Sexual Exploitation and Abuse (SEA).  

• ​Strong interpersonal and communication skills, including ability to work in a multi-cultural environment.  

• ​Strong skills in culturally sensitive, client-centered and empathetic communication 

• ​Demonstrated analytical, writing and reporting skills.  

• ​Ability to locate and apply key Inter-Agency Protection Resources. 

• ​High level of computer literacy in standard MS products.​ 

Languages

• For all applicants, fluency in English and German, is required (oral and written).  

IOM’s official languages are English, French and Spanish. Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
  Required Competencies
  IOM’s competency framework can be found at this link. Competencies will be assessed during the selection process.
  Values - all IOM staff members must abide by and demonstrate these three values:

• Inclusion and respect for diversity: Respects and promotes individual and cultural differences. Encourages diversity and inclusion.
• Integrity and transparency: Maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: Demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
• Courage: Demonstrates willingness to take a stand on issues of importance.
• Empathy: Shows compassion for others, makes people feel safe, respected and fairly treated.

Core Competencies – behavioural indicators (Level 1)

• Teamwork: Develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: Produces and delivers quality results in a service-oriented and timely manner. Is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: Continuously seeks to learn, share knowledge and innovate.
• Accountability: Takes ownership for achieving the Organization’s priorities and assumes responsibility for own actions and delegated work.
• Communication: Encourages and contributes to clear and open communication. Explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators (Level 1) (applicable only if position is with direct reports)

• Leadership: Provides a clear sense of direction, leads by example and demonstrates the ability to carry out the Organization’s vision. Assists others to realize and develop their leadership and professional potential.
• Empowering others: Creates an enabling environment where staff can contribute their best and develop their potential.
• Building Trust: Promotes shared values and creates an atmosphere of trust and honesty.
• Strategic thinking and vision: Works strategically to realize the Organization’s goals and communicates a clear strategic direction.
• Humility: Leads with humility and shows openness to acknowledging own shortcomings.

Notes

1. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
2. This selection process may be used to staff similar positions in various duty stations. Recommended candidates will remain eligible to be appointed in a similar position for a period of 24 months.
3. This post is subject to local recruitment. Only those holding a valid residence and work permit for the country where this position is based will be eligible for consideration.
4. Appointment will be subject to certification that the candidate is medically fit for appointment, verification of residency, visa, and authorizations by the concerned Government, where applicable.
5. IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination based on gender, nationality, age, race, sexual orientation, religious or ethnic background or disabilities.
6. IOM does not charge a fee at any stage of its recruitment process (application, interview, processing, training or other fee). IOM does not request any information related to bank accounts.
7. IOM only accepts duly completed applications submitted through the IOM online recruitment system. The online tool also allows candidates to track the status of their application.

For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies