Service Operations Supervisor | Rail

About the business

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 17 brands spanning the country, connecting guests to the land, and to each other. Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, The Paspaley Pearl Farm Tour, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys: The Telegraph Station in Alice Springs and Monarto Safari Resort.

Great Southern Rail (“GSR”) operates Australia’s iconic rail journeys, The Ghan, Indian Pacific, Great Southern and The Overland.  GSR is part of the Journey Beyond Group, a dynamic experience based tourism business focussed on sharing the special places in which it operates and creating and shaping lasting memories for all its guests.  Proudly, we are one of the largest growing businesses in the country and our aim is simple – to take our guests beyond, to ignite their imagination and to transform amazing into breathtaking.

Joining the Journey Beyond family, you will play an integral role in supporting our business as we continue to share special places and shape lasting memories for our guests.

About the Role

This position is responsible for the delivery of the back of house functions and the safe and high-quality services and experiences for all guests during the night-time period. This on train role will be responsible person while the Journey Manager and Service Operations Manager are off duty.

Key responsibilities include:

• Manage all aspects of on train operations and housekeeping at night, ensuring a seamless integration between back of house operations that ensures the quality of the guest experience for each journey.
• Ensure quality control of the Housekeeping is maintained by a physical attendance in all section(s) of the train during cabin service times. The use of the ‘Cabin Set Up Checklist’ will be required to perform this function. •
• Liaise with contracted Hook and Pull train crew and all other infrastructure providers to ensure the safety of guests and staff throughout the journey and at terminal locations.
• Recover any instances of guest dissatisfaction and document the issue and resolution to the Service Operations Manager.
• Drive the safety culture on train, ensuring all incidents and hazards are reported and investigated in a timely manner.

About you

You will have a minimum 5 years plus hospitality experience with strong communication skills plus the ability to problem solve whilst viewing everything through a guest centric lens. You must be very organised, energetic and be driven by quality service. Safety must be your number one priority and you strive working in a fast paced, dynamic and changing environment.

This is an amazing opportunity to start your Rail Career Journey with us, in one of the most unique hospitality environments that can not be compared to any other. Apply today!!