Food Service Associate

Harrah’s Cherokee Casino Resort Position Description

 

POSITION TITLE:                                          Food Service Associate

DIVISION:                                                     Food and Beverage

DEPARTMENT:                                             Wicked Weed Brewing, Guy Fieri, Selu Garden Cafe

GRADE/FLSA STATUS:                                 H8 - Non-Exempt

BADGE TYPE/COLOR:                                  Key - Blue

REPORTS TO:                                                Supervisor, Food Service

SUPERVISES:                                                 N/A

 

JOB SUMMARY:

Provide excellent service to restaurant guests.

 

JOB ESSENTIAL DUTIES AND RESPONSIBILITIES:

Greet guests; provide guests with menus

Take guests' food and beverage orders; give orders to kitchen personnel

Return to tables regularly to ensure satisfaction and suggest additional items, such as desserts

Deliver checks, handle cash, and comp check transactions

Two-minute table turn times

Build relationships with guests

Ensure service recovery activities 

Delight our guests with outstanding service

Exhibit sound decision-making with an emphasis on motivating the team and maintaining high morale

Participative member of the team by volunteering and being involved with projects, committees, and task forces, by providing input and suggestions 

Take drink orders, communicate with the bartender, and present drinks to guests

Handle money according to procedure

Complete pre-, running, and post-shift side-work requirements

Maintain a neat, clean, organized, safe, and comfortable environment for our guests

Monitor guest consumption of alcohol and intervene as needed according to guidelines

Follow the guidelines of the EBCI liquor laws as defined by the Tribal ABC Board

Receive payment by credit cards, comps, cash, or automatic debits

Issue receipts, refunds, credits, or change due to guests

Record tips from credit cards, automatic debits, and comp guests

Responsible for the proper settlement of all guest checks 

Operate a cash register and properly settle checks

Tabulate bills using calculators, cash registers, or optical price scanners

Balance register and/or paperwork at the end of the shift

• Adhere to regulatory, departmental, and company policies/procedures in an ethical manner

Endorse the business objectives, ethics, and values of Caesars Entertainment in accordance with the Code of Commitment and Mission, Vision, and Values

 

MINIMUM QUALIFICATIONS:

A high school diploma or GED is required

Six months of prior food service experience is preferred

Must demonstrate the following essential knowledge and skills:

Legible handwriting

Beverage and food service knowledge

Ability to carry food and beverages safely and professionally

Must be familiar with tray service

Ability to add, subtract, multiply, or divide quickly and correctly

Excellent guest service and communication skills are required

Must be able to complete cash and charge transactions

Willing to learn and be adaptable

Attention to detail/observant

Documented teamwork behaviors and attitudes

Neat, professional appearance with excellent personal hygiene

 

PHYSICAL, MENTAL, ENVIRONMENTAL DEMANDS:

Must be able to carry and balance a food service tray

Must be able to attend to multiple priorities simultaneously

Must be able to be on feet for an 8-hour shift

Must be able to lift and carry up to 25 pounds constantly

Must possess the manual dexterity to grip necessary items (glasses, pens, garnishments, money, etc.)

Must be able to kneel, bend, stoop, and twist when serving food and beverages

Must be able to stoop, bend, reach, kneel, twist, and grasp items

Must be able to respond to visual and aural cues

Must be able to read, write, speak, and understand English

Must be able to tolerate areas containing varying noise and temperature levels, illumination, vibration, crowds, and air quality, including secondhand smoke

Must be able to work a flexible schedule, including weekends, evenings, and holidays

 

 

 

This is not necessarily an exhaustive list of all responsibilities, requirements, or working conditions associated with the job.  Harrah’s Cherokee Casino Resort reserves the right to change the above job description whenever necessary.           5.22.25