Description

About LIFE Pittsburgh

LIFE Pittsburgh, a growing nonprofit organization who believes everyone deserves the opportunity to age with dignity, autonomy and joy. With approximately 400 employees, we provide a community-based alternative to nursing home care and assisted living. Through the LIFE Pittsburgh program, frail older adults can remain in their own home and receive a coordinated plan of care that enables them to maintain their independence and enjoy a safe and active life in the community. LIFE Pittsburgh is a proud provider of the Program of All-Inclusive Care for the Elderly (PACE), a nationally recognized model. Our health teams of geriatric physicians and nurse practitioners, nurses, social workers, rehabilitation specialists and other health care professionals assess our Participants' needs and desires, plan and approve services with them and their family or caregiver, monitor for changes and provide timely interventions. Primary care and community services are provided through our Day Health Centers and through our in-home program according to an individual Participant's needs, honoring the dignity of every participant we serve.

What We Offer

· Rich Benefits Package including Medical, Dental, and Vision

· 401(k) Retirement Savings Plan - with Company Match, fully vested immediately

· Life Insurance – with the opportunity of Spouse and Child Life Insurance!

· Want to further your education? We offer Tuition Reimbursement!

· Paid Time Off – Grows every pay period and rolls over into new year!

· Up to 9 paid holidays!

· STD, LTD and an Employee Assistance Program

· Access to the Greater Pittsburgh Credit Union

· AND MORE!

Transportation Assistant

At LIFE Pittsburgh, our goal is simple: help older adults stay where they feel safest and happiest—at home. As a Transportation Assistant, you’ll support that mission by helping Participants regain and maintain the mobility and independence that make daily life possible.

This isn’t abstract work. You’ll see the impact of your support every day, whether it’s helping someone recover from a fall or giving them the confidence to walk across their living room without fear.

Key Responsibilities

Essential Functions:

·Demonstrates and reflects a commitment to the mission and core values of LIFE Pittsburgh to support the elderly in maintaining their dignity and independence in the community
Demonstrates the ability to effectively and proactively communicate participant changes in status, driver incidents, and schedule delays to the appropriate staff per standard operating procedures (ie, Transportation Manager, Transportation Scheduling Supervisor, Transportation Supervisors).
Effectively determines pre-enrollee transportation needs in coordination and collaboration with the enrollment and interdisciplinary teams. Communicates potential access issues noted to the interdisciplinary team for problem solving to ensure safety.
Demonstrates effective communication methods with drivers, contracted providers, and outside vendors when indicated to ensure positive outcomes and participant safety with transportation needs as they arise.
Maintains all aspects of the computerized transportation schedule on a daily basis with knowledge of vehicle capabilities and configurations with regard to ambulatory and wheelchair dependent participants and proactively prevents issues. (ie, size constraints, route confusion).
Maintains strong understanding of participant demographics, geographical services areas, center visits, medical appointments, hospitalized participants and cancellations / changes to the schedule to ensure visits are coordinated for optimal participant care and quality.
Assists with driver safety monitoring identifying areas of needed remediation and communicates issues to Transportation Manager, Transportation Scheduling Supervisor, and Transportation Supervisors to ensure follow up is promptly taken. Participates in quality assurance program with regard to grievance investigations as directed by Transportation Manager, Transportation Scheduling Supervisor, and Transportation Supervisors.
Demonstrates understanding of safety requirements for transportation including 3 point restraints, wheelchair tie downs, safe vehicle lift use, participant status, and seating requirement of participants inside the vehicle.
Demonstrates the ability to adjust communication style effectively in order to ensure clear and positive exchange of information that promotes and supports cohesiveness, information sharing, collaboration and consensus. Communicates with co-workers and participants on a regular and ongoing basis to build rapport and explain transportation needs requirements.
Provides services promptly, exercises tact, patience and courtesy at all times and conducts themselves in a professional manner with Participants, families, co-workers and any external contacts. As a representative of LIFE Pittsburgh, promotes goodwill and confidence in our Participants, staff, vendors, visitors and the general public.
Proactively maintains requirements for the position (e.g., access of a vehicle, valid driver’s license and auto insurance, annual TB, bi-annual physical, etc) and maintains compliance with educational requirements (e.g., Fire Safety, Infection Control, Annual Training, Safe Mobility).

Requirements

Knowledge /Skills / Abilities

Good working knowledge of the transportation process.
Excellent communication skills with Participants, caregivers, drivers and LIFE Pittsburgh staff.
Ability to solve practical problems and to interpret a variety of instructions furnished by written or oral methods.
Ability to maintain organization and professionalism in a fast-paced environment.
Experience with Microsoft Office and applicable software (Excel, Email, etc)

Education/Experience:

· High School Diploma or equivalent, Bachelors degree preferred

· Experience with Transportation coordination and scheduling preferred

· Experience working with and relating to the geriatric population and their family members.

Compensation

Salary range: $18-$22.50 hourly, commensurate with experience and qualifications.

LIFE Pittsburgh also offers a comprehensive benefits package, including health insurance, retirement plan, paid time off, and professional development opportunities.