IT Specialist

Description

Overview   

The IT Specialist is responsible for designing, deploying, and maintaining enterprise digital infrastructure to support scalable operations, acting as the source of control and truth for all enterprise data and systems. This includes managing portals, troubleshooting technical issues, supporting store openings, and ensuring cross-system integrity from corporate to store-level technology. You’ll handle a broad range of systems—from internal enterprise hubs and Microsoft tools to POS/app content and network configurations. The role is critical for ensuring La La Land’s digital foundation is stable, intuitive, and responsive to operational needs.

Key Responsibilities

Enterprise Systems & Portal Management

• Develop and maintain internal enterprise data hub(s) for document sharing, workflow automation, and role-based access control.
• Serve as the primary owner and gatekeeper for all internal data systems, ensuring consistency, access control, and up-to-date content.
• Build and manage internal-facing web portals or dashboards for operations, HR, and other key functions.
• Ensure all systems remain scalable, secure, and user-friendly.
• Coordinate authentication and access control for team members across enterprise systems.

IT Support & Maintenance

• Serve as the first line of response for IT tickets, including hardware issues, account permissions, and network instability.
• Track, resolve, and document ticket activity using internal or third-party ticketing systems.
• Triage and escalate vendor issues (e.g., Internet downtime, system bugs) as needed.

New Store Openings (NSO) & IT Infrastructure

• Coordinate IT setup for new cafes, including internet vendors, WiFi hardware, firewall settings, and POS configuration.
• Ensure all network systems, user accounts, and permissions are prepared before store launch.
• Liaise with field teams and vendors to test systems and troubleshoot pre-launch issues.

Microsoft Tools & Team Support

• Maintain internal communication and productivity tools, including Microsoft 365 (Outlook, SharePoint, Teams).
• Onboard and offboard team members with access to relevant systems.
• Create and maintain training documentation.

Toast POS & App Menu Content

• Support item setup, pricing updates, and seasonal menu rollouts.
• Ensure all content is mirrored accurately across POS and mobile app platforms.
• Coordinate testing of new items and push updates through backend systems.

Digital Advertising Support

• Assist with technical setup and coordination of store-level or app-integrated digital ad systems.
• Collaborate with Marketing to ensure screens, devices, or digital signage are connected and functional.

Requirements

• Education: Bachelor’s degree in information technology, Computer Science, or a related field (preferred).
• Experience: 2–4 years of IT systems management, enterprise platform support, or technical operations, with direct experience in the hospitality industry required.

Preferred Skills:

• Strong technical acumen in managing enterprise data systems, user portals, and digital operations.
• High integrity and accuracy in managing enterprise data as the centralized source of truth.
• Experience with Microsoft administration tools (e.g., Exchange, Teams, SharePoint).
• Familiarity with Toast POS and mobile app configuration.
• Ability to manage IT support tickets and triage real-time technical issues.
• Solid understanding of IT networking, including WiFi setup and vendor coordination.
• Experience onboarding to new locations with full IT infrastructure.
• Strong troubleshooting and documentation capabilities.
• Ability to coordinate with cross-functional teams (Ops, Marketing, Vendors).
• Strong customer-centric mindset and communication skills.