Admissions Scheduler

Description

Odyssey House is seeking an Admissions Scheduler to join our Admissions team!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance abuse treatment, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts. 

Location: Salt Lake City

Compensation: $40,000/salary

Schedule: Monday - Friday: 9 am - 5 pm 

Full-Time Benefits:

• $9k per year tuition eligible
• Access to a 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long-term and short-term disability)
• Immediate eligibility to participate in our 403(b) retirement plan, Employer 100% match up to 5% after 1 year  
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff who stay more than 90 days! 
• Sabbatical Program - where we pay you to take a vacation after 5 years of service! 
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (Conditions Apply)
• UTA free passes are available for your work commute

 Position Overview:
 

The Admissions Scheduler plays a pivotal role in the seamless coordination of client admissions and bed assignments at Odyssey House. This position ensures efficient, accurate, and client-centered scheduling by actively managing bed availability, overseeing waitlist processes, and maintaining strong communication with internal teams and external partners.

The ideal candidate is highly organized, detail-oriented, and skilled at multitasking in a fast-paced environment. They bring strong communication, critical thinking, and scheduling expertise to support client care while maintaining professional boundaries, offering constructive feedback, and ensuring accurate program knowledge. This role directly contributes to providing timely access to care and a smooth operational flow across the Client Engagement Team.

Key Responsibilities:

Scheduling Management:

• Develop and maintain a robust scheduling system for client appointments.
• Manage waitlists efficiently to reduce client wait times.
• Coordinate with various departments to ensure seamless scheduling of appointments.
• System Implementation:
• Implement a new scheduling and waitlist management system.
• Train staff on the new system and ensure it integrates smoothly with existing workflows.

Client Relations:

• Communicate with clients to confirm appointments and manage any scheduling conflicts.
• Deliver exceptional customer service to exceed client satisfaction consistently.

Data and Reporting:

• Monitor and analyze scheduling data to identify areas for improvement.
• Provide regular reports on wait times and scheduling efficiency to management.

Collaboration:

• Work closely with program directors, outreach teams, and other key stakeholders.
• Ensure that scheduling practices align with agency goals and client needs.

Continuous Improvement:

• Stay updated with best practices in scheduling and waitlist management.
• Propose and implement improvements to the scheduling system as needed.

Requirements

Education and Experience:

• High school diploma or equivalent required; associate's or bachelor's degree preferred.
• Experience in scheduling, administrative support, or customer service, preferably in a healthcare or social services setting.

Skills:

• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in scheduling software and Microsoft Office Suite.
• Ability to work independently and as part of a team.

All employees of Odyssey House are required to adhere to: Odyssey House mission, philosophy, and scope of service; Division of Human Services Code of Conduct and all other relevant service contract requirement standards; ensuring a safe environment for all clients and staff; providing exemplary customer service to both internal and external customers; fostering a positive work environment; ensuring high-quality client care within the scope of the assigned position. 

Each employee is expected to clearly understand roles and responsibilities regarding the following: Specific job positions, time management, personnel file requirements, client record system, incident reporting, mandatory training requirements, maintaining proper client boundaries, and individual rights of clients and staff.

Physical Demands of the Job: Ability to lift up to 15 lbs., drive (or adequate alternate transportation), sit for prolonged periods, and perform light to moderate physical activity at times.  

EEOC Statement: Odyssey House is an equal-opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.