Level 1 NOC Analyst

About Us: 

Custom Computer Specialists, LLC is a leading provider of IT services and solutions in the New York metro area. We specialize in network integration, managed services, cloud solutions, cybersecurity, and technical staffing. Our mission is simple: Make Technology Easy for our clients and empower them to use it effectively.


Position Overview:

We are seeking a proactive and technically skilled Level 1 NOC Analyst to join our Network Operations Center (NOC) team. This entry-level role is ideal for individuals passionate about IT infrastructure, eager to grow their skills, and committed to delivering exceptional support in a fast-paced environment.

Key Responsibilities:

• Monitor network and system alerts using modern monitoring tools (e.g., SolarWinds, Datadog, PRTG)
• Perform initial triage and troubleshooting of incidents related to network, server, and cloud infrastructure
• Escalate unresolved issues to Level 2/3 support teams with detailed documentation
• Provide remote technical support for desktops, laptops, mobile devices, and peripherals
• Support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
• Perform basic Active Directory tasks (password resets, account unlocks, group membership changes)
• Troubleshoot basic network issues (e.g., switch port connectivity, DHCP/DNS issues, VPN access)
• Document incidents, resolutions, and procedures in the ticketing system (e.g., ServiceNow, ConnectWise)
• Assist with patch management, endpoint protection, and system updates
• Participate in rotating on-call schedule, including occasional nights and weekends

Required Qualifications:

• 1–2 years of experience in a technical support, help desk, or NOC environment
• Familiarity with Windows 10/11 and macOS environments
• Understanding of networking fundamentals: TCP/IP, DNS, DHCP, VPN
• Experience with Microsoft 365 administration and troubleshooting
• Basic knowledge of Active Directory and Group Policy
• Strong analytical and critical thinking skills
• Excellent communication and customer service abilities
• Ability to prioritize tasks and work independently or as part of a team
• Must be able to lift up to 50 lbs. (e.g., monitors, printers, networking equipment)
• A valid driver's license

Preferred Qualifications:

• Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field
• Industry certifications such as CompTIA A+, Network+, Security+, or Microsoft Certified: Azure Fundamentals
• Experience with remote monitoring and management (RMM) tools
• Exposure to virtualization platforms (e.g., VMware, Hyper-V, Proxmox)
• Familiarity with scripting (PowerShell) and automation tools
• Experience supporting cloud platforms (Azure, AWS)

This position is based in our Hauppauge, Long Island office. A valid driver's license is required.