Assistant Service Engineer

Our Belief:

• At SOLPLANET, we are driven by a simple idea: solar for everybody
• We strive to create the best possible experience for distributors, installers and end users
• That´s why our solar inverters, energy storage systems and EV chargers are easy-to-install, reliable and user friendly

Who We Are:

• Private equity-backed AISWEI is a leading provider of renewable energy solutions - providing the world with solar inverters, batteries, EV chargers, heat pumps, and energy management solutions
• AISWEI has more than 15 years of expertise in R&D and manufacturing, with a strong technology heritage from both Germany and China
• With 18 GW of annual production volumes (2023), AISWEI is one of the largest manufacturers of solar string inverters world-wide
• AISWEI is operating under its own brand in China and its SOLPLANET brand internationally, and is trusted by leading global brands as an ODM service provider
• Our team passionately believe that that we are all fellow citizens of one planet, and we are truly honored about deploying our solutions to local societies worldwide – every day

How You´Ll Help Us:

As an Assistant Service Engineer

• Supervise the After Sales Partners regarding the after sales operation provided by them to the local installers and end users.
• Handle general inquires for technical support and after sales related activities.
• Training the partners to provide daily technical support to customers over phone line, email, or face to face.•Solve / handle technical escalations from the customers.
• Support and assist the sales team in technical demands when needed.•Provide technical advice for local distributors and end customers.
• Provide on-site inspection, commissioning, troubleshooting and replacement of defectives products, with appointments of customers in advance.
• Supervise local Service Logistic providers, manage local exchange of damaged units & return of faulty inverters to local exchange warehouses.
• Manage and train the local Service providers (Installers) & customers to avoid future failure of inverters due to installation error.
• Perform firmware upgrading and minor reworks in hardware locally when necessary.
• Maintain frequent communication with management staff in Brazil.
• Attend exhibitions and marketing events and introduce products and solutions.•Submit the related reports and documents to supervisor every week

Requirements

Your Background And Skills:

• Bachelor or above technical degrees, preferably in electrical engineering, renewable energy, photovoltaic engineering, or similar disciplines.
• Business fluent in Portugese and English.
• In-depth knowledge of the technical requirements for PV, energy storage systems, EV chargers in the distribution and/or utility scale segments, including product specifications, grid code requirements, competitive landscape, tender requirements etc.
• Ability to work independently and focused in a dynamic, fast-paced environment
• Prior work experience in a PV related industry is not a necessity but will be an advantage

Your Attributes:

• Self-motivated and performance driven
• Excellent interpersonal and communication skills
• Can-do attitude and hands-on mindset
• Proactive, dynamic, solution and customer oriented

Benefits

What We Offer:

• Giving you the unique opportunity to be part of a spirited and diverse team of passionate experts that work together within an exceptionally open-minded environment
• Assisting you in to develop, personally and professionally, to grow internally within an international environment which leverages your abilities, skills and expertise
• Providing you the unique opportunity to be part of an ambitious, energetic and rapidly growing Solplanet team with flat hierarchies, fast decision making and strong opportunities to successfully cultivate your long-term path within the renewable energy industry

By submitting your application, you declare your agreement to saving your application data at Aiswei B.V, and that such data may be used for internal purposes in the context of the upcoming application process. If there is no employment, the data will be deleted after six months. The application data are treated confidentially in accordance with the provisions of the Federal Data Protection Act and are not passed on to third parties. You can revoke your consent at any time, either by email or in writing by mail.