Insurance Coordinator

Description

GENERAL SUMMARY OF DUTIES:

Responsible for administering, directing, planning and coordinating all insurance related activities. Also, to be a back-up person to the Office Manager.

ESSENTIAL FUNCTIONS:

• Helps oversee daily office operations and assists other employees with questions pertaining to insurance and charges.
• Assists office manager develop and implement short and long-term work plans and objectives for clerical and sometimes clinical functions.
• Assists employees in understanding/implementing clinic policies and procedures.
• Helps develop guidelines for prioritizing work activities, evaluating effectiveness and modifying daily activities as necessary. Ensures that office is staffed appropriately when office manager is out.
• Helps office manager establish deadlines for work assignments and completion. Monitors work status and progress.
• Helps to identify, analyze, and resolve work issues.
• Assists in the recruiting, orientation, development and evaluation of clerical and clinical staff.
• Helps oversee office payroll and leave records when office manager is out.
• Orders front office supplies, keeps inventory, helps to see that the mail machine has supplies and that the postage is added to the machine when it runs out.
• Helps to ensure that the patients are treated courteously by the office staff and that visitors are screened properly directed.
• Helps to ensure that requests for information are handled promptly and effectively.
• Works with other administrative staff to ensure efforts are coordinated and high-quality patient care is provided.
• Helps coordinate and participate in professional development activities (office meetings, training sessions, insurance classes, etc.)
• Maintains strictest confidentiality.

Requirements

EDUCATION:

• High school diploma or GED. Two years of college preferred. Course in medical billing and coding preferred

EXPERIENCE:

• Minimum of five years medical office experience and two years experience working with medical authorizations required.

KNOWLEDGE AND SKILL REQUIREMENTS:

• Knowledge of organizational policies and procedures.
• Knowledge of clinical office procedures.
• Knowledge of computer system and applications.
• Knowledge of medical practices, terminology, and insurance billing, and reimbursement policies.
• Knowledge of grammar, spelling, punctuation and sentence structure to answer correspondence and prepare reports.
• Skill in planning, organizing, delegating and supervising.
• Skill in evaluating the effectiveness of existing methods and procedures.
• Skill in operating a variety of office equipment and computer programs
• Ability to read, interpret, and apply policies and procedures.
• Ability to communicate clearly and effectively.
• Ability to set priorities among multiple requests.
• Ability to interact with patients, medical and administrative staff and public effectively.

ENVIRONMENTAL/WORKING CONDITIONS:

• Normal office environment.

PHYSICAL/MENTAL DEMANDS:

• Requires sitting and standing associated with a normal office environment.