Inside Sales Rep I

SUMMARY

The Inside Sales Representative (ISR) serves Tri-Seal and its customers by providing product and service information; resolving product and service problems.  The ISR will be responsible for generating revenue by soliciting and obtaining orders from new and existing account, understanding and interpreting technical requirements and providing technical information. The individual in this role will have/develop a detailed knowledge of Tri-Seal product lines.  The ISR will leverage this knowledge to differentiate Tri-Seal offerings to provide value added solutions to targeted customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Responsible for understanding full scope of customer’s businesses and needs; develop relationships with the customer through oral and written communication.
2. Responsible for understanding Tri-Seal’s full range of products and capabilities.
3. Understand competitors’ products/services in order to position Tri-Seal’s differentiated solutions.
4. Maintain existing business by working with small and medium sized accounts on their requirements, solve customer complaints and issues.
5. Establish new accounts by answering telephone, web page, and e-mail inquiries; verifying and entering information into SalesForce.
6. Communicate pricing and policy changes.
7. Coordinating sales related activities cross-functionally within company to drive the business and manage customer complaints.
8. Address customer complaints/disputes in a timely and professional manner ensuring win-win solutions while maintaining the long term relationship.
9. Review market analyses and work with marketing to target new market segments and customers.
10. Deliver sales and EBITDA growth at or exceeding budget.
11. Deliver sales presentations to customers as needed.
12. Communicate with production and quality teams to facilitate mutual understanding of customer needs and manufacturing capabilities.
13. Provide feedback to Global Technology Center (GTC) on detailed customer needs to drive new product development.
14. Attend trade shows, and develop publications with Marketing and GTC to advance industry knowledge and customer knowledge as needed.
15. Other related duties may be assigned.

 

QUALIFICATIONS:

Education: Bachelor’s Degree required.  Business, engineering or life sciences preferred.

Experience: One to three years’ professional experience required. Sales and marketing experience preferred but not required.

Skills:

• Excellent interpersonal communication, verbally and in writing, with a diverse range of people.
• Analyzing and independently solving a variety of difficult situations and problems.
• Proficient in Microsoft Office and other systems such as SalesForce.
• Ability to work with minimal supervision as well as in a team environment.

Location/Travel:

• Ability to work independently from a home office.
• Ability to travel up to 10%.