Collections Supervisor - WCC

Collections Supervisor
Los Angeles, CA | On-site

ESSENTIAL DUTIES AND RESPONSIBILITIES:

•Supervise, coach, counsel, participate in hiring and firing staff.

•Monitor collection calls for accuracy, FDCPA compliance, and successful collection call.

•Apply and enforce company and department policies in conjunction with dept manager.

•Produce collection/ production for Supervisor/ Management Review

•Successfully train subordinates.

•Responsible for the professional advancement and improvement.

•Handle escalated customer/ subordinate complaints

•Monitor and service 90 day/FPD buckets as needed.

•Directly assist dept manager in defusing any complaint or customer/debtor concerns

•Miscellaneous duties as assigned

•Extensive FDCPA knowledge and application of its rules and regulations

•Supervisory/ Team lead experience

•Ability to motivate staff to work as a team

•Ability to simultaneously talk and type

•Must be a Great at Multi-tasking and work well under pressure

 

ESSENTIAL KNOWLEDGE, SKILL & LICENSES:

•High school diploma (or equivalent) or higher.

•Minimum of 5 years of work experience in the collection industry

•Knowledge of collection, repossession, and skip tracing.

•Able to work any and all hours, including Weekends and evenings

•Ability to value collateral using Manheim/KBB

•Extensive knowledge of collection, repossession, and skip tracing

•Expert in negotiations

 

What’s the expected pay for this role? 

• $25 per hour plus potential bonus
• The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire and will be dependent on a wide range of factors, including but not limited to geographic location, skill set, experience, education, credentials, and licensure when applicable.

 

BENEFITS:

• Medical, Dental, and Vision benefits
• Life Insurance and Long-term disability plans
• Flexible Spending Account
• 401K matching
• Employee Stock Ownership Program in a $18.2 Billion Company, plus company matching
• Wellness Programs
• Metro Tap Card and Metro-link Reimbursement (for Los Angeles, CA employees only)
• Career Path Opportunities
• Discounts on Parks, Museums, Movie Tickets, and Attractions
• Annual Flu Shot
• Paid Vacations Days
• Paid Sick days
• Paid holidays
• HGym (available in our Los Angeles, CA & Dallas, TX office)
• Rental Car Discounts, Dell Member Purchase Program
• UKG Wallet

 

Acknowledgment

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

We are an equal-opportunity employer and do not unlawfully discriminate in employment. No question on this application is used for the purpose of limiting or excluding any applicant from consideration for employment on a basis prohibited by local, state, or federal law. Equal access to employment, services, and programs is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative