About ComPsych

ComPsychⓇ is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our GuidanceResourcesⓇ and AbsenceResourcesⓇ solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health and absence management needs.

Job Summary

We are seeking an enthusiastic professional capable of proactively building and maintaining positive customer relationships. The Absence Account Representative will be responsible for working with the Absence management team to meet and exceed client expectations.

Primary Responsibilities

Demonstrate a thorough understanding of Absence, departmental procedures and tools
Establish and maintain strong relationships with an assigned block of business
Support other Account Managers with servicing large/complex accounts through verbal and electronic correspondence
Manage customer expectations of our services post-implementation
Investigate and resolve customer concerns quickly and effectively in order to ensure client satisfaction
Identify opportunities to extend ComPsych's business within an account
Work independently as well as foster a positive team environment to best serve our customers
Create and build strong working relationships with ComPsych’s business leaders to provide the best service to our customers
Maintain a professional demeanor in order to represent ComPsych’s values and standards on a daily basis
Other duties as assigned

Job Qualifications

Bachelor’s Degree preferred
Experience communicating directly with customers required
Account Management experience a plus
Exposure to benefits administration or HR compliance a plus
Proficiency in Microsoft Office Suite
In-depth knowledge of Absence compliance a plus
Ability to travel up to 25% of the time

Benefits and Perks

Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more

EEO

ComPsych is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace.