Sales Ops Representative

About Harbinger

Harbinger is an American commercial electric vehicle (EV) company on a mission to transform an industry starving for innovation. Harbinger’s best-in-class team of EV, battery, and drivetrain experts have pooled their deep experience to bring a first-of-its-kind EV platform to support the growing demand for medium-duty EVs and Hybrids. Harbinger: Familiar Form, Revolutionary Foundation.

Key Responsibilities:

• Quote Generation & Management:
  • Manage the end-to-end process of creating, revising, and delivering accurate sales quotes in a timely manner.
  • Ensure all quotes adhere to established pricing guidelines, discount structures, and customer-specific requirements.
  • Liaise with sales representatives to gather necessary information and clarify quote details.
• Sales Order & Contract Processing:
  • Process Sales Orders (SOs) and manage Purchase Order (PO) acceptance with meticulous attention to detail.
  • Verify the accuracy of all order details, including product codes, quantities, pricing, and customer information.
  • Ensure proper documentation is completed and attached for each order and contract.
  • Collaborate closely with finance, legal, and fulfillment teams to ensure seamless order flow and timely processing.
• Sales Documentation Management:
  • Handle crucial sales-related documents, including Non-Disclosure Agreements (NDAs) and Manufacturer Certificates of Origin (MCOs).
  • Ensure proper execution, accurate filing, and efficient retrieval of all contractual and compliance documentation.
  • Maintain an organized digital and/or physical filing system for all sales agreements and related paperwork.
• CRM Administration (HubSpot Expertise Highly Preferred):
  • Serve as the primary administrator for our CRM system (HubSpot). This includes managing user accounts, configuring custom fields, building and optimizing workflows, and ensuring data cleanliness and accuracy.
  • Create and maintain reports and dashboards within HubSpot to support sales reporting needs.
  • Provide frontline CRM support and basic training to sales users, troubleshooting issues as they arise.
• Order Fulfillment & Guide Management:
  • Maintain Sales Database: Update and maintain the sales database by entering new customer information, updating contact details, and recording interactions and sales activities. Ensure data integrity and accuracy.
  • Serve as the primary point of contact for order fulfillment status inquiries from sales representatives. Proactively communicate updates and potential delays.
  • Maintain and version control the company's ordering guide, ensuring it is up-to-date with the latest product information, pricing, and procedures.
  • Monitor stock levels, coordinate and track shipments. 
• Internal Sales Team Support:
  • Coordinate the distribution of important communications such as dealer bulletins, ensuring timely and accurate dissemination to relevant stakeholders.
  • Assist with the planning and coordination of sales team events, meetings, and offsites, managing logistics, invitations, and materials.
  • Assist with sales forecasting and budgeting.

Qualifications:

• High school diploma or equivalent; a degree in business administration or a related field is preferred.
• Proven experience in a sales support or administrative role.
• Familiarity with sales processes and procedures.
• Knowledge of order processing systems and CRM software.
• Excellent written and verbal communication skills.
• Strong numerical and analytical skills.
• Ability to adapt to changing priorities and work in a fast-paced environment.
• Professional and friendly demeanor.

This role is eligible for an incentive structure tied to individual and/or team performance metrics. 

Key Benefits & Perks:

• Comprehensive Health, Dental & Vision (HDV) – 100% employee covered
• Early-stage Stock Options
• Robust Retirement Savings (401k, HSA, FSA)
• Generous Paid Time Off (PTO) & Parental Leave
• Annual Vacation Bonus
• Wellness & Fertility Benefits
• Cell Phone Stipend
• Complimentary Meals & Stocked Kitchens

California Pay Range$65,000—$85,000 USDEqual Opportunity Harbinger is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital/domestic partner status, age, military/veteran status, medical condition, or any other characteristic protected by law.   Harbinger is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at info@harbingermotors.com.   Candidate Data Privacy Harbinger may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and/or participate in our recruitment processes (“Candidate Personal Data”). This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Harbinger may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks; (iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations; (v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.   Harbinger may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our HR, legal, and finance teams, and the team(s) with the position(s) for which you are applying; (ii) Harbinger affiliates; and (iii) Harbinger’s service providers, including providers of background checks, staffing services, and cloud services.   Harbinger may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.   Please note that we are currently not accepting applications from third party application services. Any unsolicited resumes or candidate profiles submitted in response to our job posting shall be considered the property of Harbinger and are not subject to payment of referral or placement fees if any such candidate is later hired by Harbinger unless you have a signed written agreement in place with us which covers the applicable job posting.