Company Description

About Us

At Every Word Code, we believe that communication is at the heart of every successful connection. As a growing provider of customer service and support solutions, our mission is to deliver precise, reliable, and human-centered communication experiences that enhance customer satisfaction and operational excellence. Our team is passionate about using clarity, empathy, and efficiency to support a wide range of clients across industries. Join us and be a part of a company that values words, people, and progress.

Job Description

Job Description

We are seeking a dedicated and professional Call Center Agent to join our team in Birmingham, AL. In this role, you will be the first point of contact for our clients, providing exceptional support and problem resolution via phone, email, and live chat. You’ll play a critical part in ensuring customer satisfaction and building positive relationships through clear, effective communication.

Responsibilities

Handle inbound and outbound calls in a timely and professional manner
Provide accurate information, resolve inquiries, and follow up on customer issues
Document interactions and maintain detailed customer records
Escalate complex cases to appropriate departments when necessary
Meet performance goals in areas such as customer satisfaction, call handling, and issue resolution
Stay up to date with company products, services, and protocols

Qualifications

Qualifications

High school diploma or equivalent; associate degree preferred
1+ year of customer service or call center experience
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Comfortable using computers, phone systems, and CRM software
Ability to multitask, prioritize, and work under pressure
A positive attitude and a customer-first mindset

Additional Information

Benefits

Competitive salary ($44,000 - $52,000 annually)
Growth and advancement opportunities within the company
Comprehensive training and ongoing support
Health, dental, and vision insurance options
Paid time off and holidays
Supportive team culture and a professional work environment

Call Center Agent

SharpContra