Client Account Representative

Company Description

About Us

At Every Word Code, we believe that communication is at the heart of every successful connection. As a growing provider of customer service and support solutions, our mission is to deliver precise, reliable, and human-centered communication experiences that enhance customer satisfaction and operational excellence. Our team is passionate about using clarity, empathy, and efficiency to support a wide range of clients across industries. Join us and be a part of a company that values words, people, and progress.

Job Description

Job Description

We are seeking a detail-oriented and client-focused Client Account Representative to join our dynamic team in Miami, FL. This role is responsible for managing client relationships, ensuring satisfaction, and coordinating with internal departments to deliver seamless service. The ideal candidate will be a proactive communicator with a passion for client success.

Responsibilities

• Serve as the main point of contact for assigned client accounts

• Understand client goals and ensure services align with expectations

• Manage timelines, deliverables, and communication for client projects

• Maintain detailed records of interactions, updates, and outcomes

• Collaborate with internal teams to resolve issues promptly

• Identify opportunities for account growth and client retention

• Provide regular updates and performance reports to clients

Qualifications

Qualifications

• Bachelor's degree in Business, Communications, Marketing, or related field

• 2+ years of experience in account management, client services, or sales support

• Excellent written and verbal communication skills

• Strong organizational and problem-solving abilities

• Comfortable with CRM platforms and productivity tools

• Ability to manage multiple accounts and priorities simultaneously

• Client-focused mindset with attention to detail

Additional Information

Benefits

• Competitive salary ($65,000 – $70,000 annually)

• Opportunities for career growth and skill development

• Paid time off and company holidays

• Comprehensive health, dental, and vision insurance

• Collaborative and supportive team environment

• Professional development resources and training