Client Service Associate

Company Description

About Us

At Every Word Code, we believe that communication is at the heart of every successful connection. As a growing provider of customer service and support solutions, our mission is to deliver precise, reliable, and human-centered communication experiences that enhance customer satisfaction and operational excellence. Our team is passionate about using clarity, empathy, and efficiency to support a wide range of clients across industries. Join us and be a part of a company that values words, people, and progress.

Job Description

Job Description

We are currently seeking a professional and motivated Client Service Associate to join our team. In this role, you will serve as the primary point of contact for our clients, ensuring a seamless and positive experience across all service interactions. Your communication skills, attention to detail, and proactive approach will be essential in maintaining and strengthening client relationships.

Responsibilities

• Act as a liaison between clients and internal departments

• Handle client inquiries promptly and professionally

• Maintain client records and track service requests

• Coordinate meetings, updates, and follow-ups with clients

• Support client onboarding and orientation processes

• Resolve issues and escalate complex problems as necessary

• Assist in developing and improving customer service procedures

Qualifications

Qualifications

• Bachelor's degree in Business Administration, Communications, or a related field

• 1–2 years of experience in client services or account coordination preferred

• Strong interpersonal and verbal/written communication skills

• Proficient in Microsoft Office and CRM systems

• Excellent organizational skills and attention to detail

• Ability to manage multiple client accounts simultaneously

• Problem-solving mindset and customer-first attitude

Additional Information

Benefits

• Competitive salary ($50,000 - $60,000)

• Opportunities for professional growth and advancement

• Health, dental, and vision insurance

• Paid time off and company holidays

• Supportive and collaborative work environment

• Training and development programs