Service Account Coordinator

Company Description

About Us

At Every Word Code, we believe that communication is at the heart of every successful connection. As a growing provider of customer service and support solutions, our mission is to deliver precise, reliable, and human-centered communication experiences that enhance customer satisfaction and operational excellence. Our team is passionate about using clarity, empathy, and efficiency to support a wide range of clients across industries. Join us and be a part of a company that values words, people, and progress.

Job Description

Job Description

We are currently seeking a dedicated Service Account Coordinator to join our Dallas team. In this role, you will serve as the primary point of contact for assigned client accounts, ensuring timely delivery of services, resolving issues, and maintaining strong client relationships. This position is ideal for individuals who thrive in a fast-paced environment and have a passion for client success and operational efficiency.

Responsibilities

• Act as the main liaison between clients and internal teams

• Coordinate and manage service requests, ensuring timely resolution

• Monitor and track service delivery metrics and client satisfaction

• Maintain and update client records and reports

• Proactively identify client needs and present solutions

• Assist in contract renewals and service agreements

• Provide administrative and operational support to the account management team

• Collaborate with cross-functional departments to enhance service delivery

Qualifications

Qualifications

• Bachelor’s degree in Business Administration, Communications, or related field

• 2+ years of experience in account coordination, customer service, or a similar role

• Excellent written and verbal communication skills

• Strong organizational and multitasking abilities

• Proficiency in Microsoft Office and CRM systems

• Problem-solving mindset with attention to detail

• Ability to work independently and in a team-oriented environment

Additional Information

Benefits

• Competitive salary ranging from $63,000 to $69,000 annually

• Opportunities for professional growth and advancement

• Health, dental, and vision insurance

• Paid time off and holidays

• 401(k) plan with company match

• Supportive and collaborative work culture

• On-site training and mentorship programs