Customer Service Specialist

Company Description

About Us

At Every Word Code, we believe that communication is at the heart of every successful connection. As a growing provider of customer service and support solutions, our mission is to deliver precise, reliable, and human-centered communication experiences that enhance customer satisfaction and operational excellence. Our team is passionate about using clarity, empathy, and efficiency to support a wide range of clients across industries. Join us and be a part of a company that values words, people, and progress.

Job Description

Job Description

We are seeking a professional and detail-oriented Customer Service Specialist to join our growing team. In this role, you will be the primary point of contact for our clients, ensuring they receive prompt and effective assistance with inquiries, concerns, and technical support. Your dedication to solving problems and enhancing customer satisfaction will play a key role in strengthening our brand’s reputation.

Responsibilities

• Respond to customer inquiries via phone, email, and internal ticketing systems.

• Provide clear, concise, and helpful guidance on company products and services.

• Troubleshoot and resolve issues, escalating to technical teams when necessary.

• Document customer interactions accurately in CRM systems.

• Maintain a professional and empathetic approach to all customer communications.

• Collaborate with other departments to ensure a seamless customer experience.

• Assist in developing and updating customer service procedures and resources.

Qualifications

Qualifications

• High school diploma or equivalent (Bachelor’s degree preferred).

• Minimum 1-2 years of experience in a customer service or support role.

• Excellent verbal and written communication skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency in Microsoft Office and CRM systems.

• Ability to multitask and manage time effectively in a fast-paced environment.

• Strong interpersonal skills and a customer-first mindset.

Additional Information

Benefits

• Competitive salary ($55,000 - $60,000 per year)

• Health, dental, and vision insurance

• 401(k) with company match

• Paid time off and holidays

• Professional development and training opportunities

• Clear paths for growth and internal advancement

• Supportive and collaborative work environment