Company Description

About Us
At Messa Sync, we are dedicated to transforming how businesses connect with their customers. As a leader in integrated communications and support services, we specialize in delivering tailored customer engagement solutions across various industries. Our mission is to ensure seamless, efficient, and human-centered interactions that build trust and drive results. We are growing rapidly and looking for talented individuals who share our commitment to excellence and service.

Job Description

Job Description
Messa Sync is seeking a professional and customer-focused Call Center Agent to join our Chicago team. The ideal candidate will handle incoming and outgoing customer calls, resolve inquiries, and provide support with clarity and empathy. You will represent the voice of our brand and ensure each interaction is a positive one.

Responsibilities

Answer incoming calls and respond to customer inquiries in a timely and courteous manner
Handle outbound calls to follow up on customer needs or provide requested information
Document all interactions accurately in our CRM system
Resolve customer issues efficiently or escalate them to the appropriate department
Maintain a high level of professionalism and product knowledge
Meet or exceed daily performance targets and quality standards
Collaborate with team members and supervisors to improve processes

Qualifications

Qualifications

High school diploma or equivalent; associate degree is a plus
1+ year of experience in a call center or customer service environment preferred
Excellent verbal and written communication skills
Strong problem-solving abilities and attention to detail
Ability to multitask and remain calm under pressure
Proficient in using computers and call center software

Additional Information

Benefits

Competitive salary based on experience
Opportunities for career growth and internal advancement
Comprehensive training and ongoing development
Health, dental, and vision insurance
Paid time off and holidays
Supportive and inclusive work environment

Call Center Agent

SharpContra